BOHO Casino - general discussion (page 3)

If you've filed a complaint, our team will look into it. When you say they replied to four of your emails, what did those emails say?

I told them plenty of times i couldn't control my gambling and i needed a break. I've sent all these emails to your complaint team.

What's also wierd is Trustpilot closed Bohocasinos reviews because they got caught posting fake reviews, so i recommend anyone considering bohocasino to be careful and rather pick another casino.

I just told them plenty of times to perma ban / close my account for atleast 3 month because of my addiction that i can't control. Yea hope they will help me. They closed my account today but now it's to late, the damage is done which could've been avoided if they did their job.

If you've brought this to their attention several times, they might be able to help you recover some of your money. I'm not saying it's a sure thing, but I think that if a player explains several times through various channels that they have a gambling problem and the casino ignores them, that's not right. So I'm curious to see what happens next.

I hope so too! I will let you know the outcome lf this

So got some good news! Looks like they will refund me the money, but we will see if its true whenever i get the money 🙂

Hello, that certainly sounds positive! Did you manage to get this done through the casino or through the bank for example? I'm just curious, you know. 🙂

The casino! Not sure if it was casino guru that made it happend, license provider (sent complaint to them as well) or the casino that just wanted to do the right thing 🙂

Ho ho, thats a thing! 🙂

My best shot would be the license provider, buts thats just a guess. 😀 One way or another, nice to hear this.

Hopefully you won't have to go through this process in the future. Responsible and safer gambling principles should be respected, but on some occasions it's not even smooth...

Well, one week latet and no refund and ignoring my emails.

Got a feeling i wont get it, was just a lie and hope to love on.

In 2024 slotmonster casino promised me refund, then they quit replying to me and its been two years! Probably same shit now

Oh, that's a shocking twist! Since you already have that kind of experience, I won't assume anything, but I understand what you are saying and how unfair it feels.

If you have not done so, can you kindly update the complaint? The mediator has to know this.

I have 🙂

It sucks but what can you do. It just say enough about them and hope people see this and stay far away from these guys.

I know... And maybe it's better to consider a happy ending merely as an option rather than to be overoptimistic. I still hope, though!

Thanks for keeping the complaint updated. I noticed the note about vacation and wanted to say that the majority of the team is attending an international meeting, so please be patient; the cases will be handled as soon as possible after this event is over. I appreciate your kind understanding.

Well if they lie to people like this and give them hope, then there is something insanely wrong with you, but we will see.

Hello, I believe that I understand that, on the other hand, I still think that it all remains to be seen. Let's see what the resolver has to add to the current events in the complaint.

Crossing fingers yet again!

Me too; hopefully soon enough the mediator will manually check those posts in the complaint thread, and I'm interested to see the casino's response.

Hello!

I registered and deposited a total of €300, won the €300 back, and then requested a withdrawal. However, it said I had to wager it 10 times. I didn't receive a bonus.

When I raised this issue in the live chat, my withdrawal was cancelled and my account was permanently blocked AGAINST my will!! PLEASE help!

Hi, this is definitely something I would bring to our complaint team.

I think a 10x wagering requirement is quite high. I do not know right now whether this applies to your deposit or something else specifically, especially since you said you played without a bonus.

Also, when you asked the casino to clarify this, they blocked you, which is also not something I would consider normal.

So I would definitely recommend going through the complaint process, and we will see if our team is able to help you with this situation.