Bof Casino - general discussion

If you want to discuss anything related to Bof Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I'm trying to withdraw my winnings, but the platform is requesting a document that includes my address, which is understandable.

However, I recently moved to a new house, so the address on my Bof Casino profile needs to be updated. Unfortunately, it seems I can't update it myself and need support to do this.

The issue is that I can't find a way to contact support. The live chat on the website doesn't work, and I haven't been able to locate an email address either.

Does anyone have any suggestions on how to reach their support team?

Scroll to the buttom of the homepage abs you'll see contact us =live chat

Hey. I actually did some research and found out that only through live chat you can contact this casino, as they told me there. But then I found this: help@bofcasino.com Try that, and hopefully it'll work.

How come it is not working for you? Have you tried it again by the way, perhaps?

Let us know, please, if you were able to fix it; if not, our complaint team will try to intervene.

At first i was really enjoying this not on gamstop casino. I managed to withdraw £200 after a few small deposits, which reached my account the same day as the KYC was successful.

I set up a monthly limit of £150, which i reached well before a month had passed. I was able to cancel this limit, which then allowed my to re-set the limit again. So i set up another £150 limit, which i was then allowed to play up to £150 again the same day. This was very disappointing as i have now gambled and lost more money. I have as of 26th February 2025, managed to self exclude myself for a week from the casino, which works as i cannot login.

They need to sort out the responsible gambling tools on the website so more people dont do what i managed to do.

Could I ask what kind of limit was involved in your case? You shouldn't be able to cancel it because that's the whole point of the limit. 

Also, regarding the cool of period, were you able to get into the casino or not? Was there a problem with this responsible gambling tool as well? 

The limit was £150 deposit allowance per month.

I can't access the site at the moment now, so that works.

If by any chance the deposit limit doesn't work, just say so, that's something that definitely shouldn't be possible.

The deposit limit might work, but you can cancel it and set one up at the same time and they play to that deposit limit.

If this is the case and you lose money, you can contact us. Of course, the best thing to do would be to contact the casino and ask why this is even possible, as this is the way the deposit limit point is lost.

I did consider raising this concern with you guys. I'm locked out of my account atm. I'll have a chat with them next time I'm able to get in.

Cheers

Well, if something is wrong, you can contact us. But I like that you are trying to resolve things like this, even though it is not the easiest thing to do.🙂

What would you guys look to do with my situation? Try and get my loses back or something?

It would depend on the nature of the problem, but when you mentioned the limit and closing the account at the beginning and you were skeptical that the deposit limit doesn't work the way it should and that you set it for a month and you can cancel it at any time, that's not the point of the limit. Of course you would have to file a complaint because it depends on the problem you have. We can't say 100% that we would help you get a refund, but if you catch a problem it would be good to solve it right at the beginning and of course if it doesn't work then ideally go to a place where such things work.

i do accept its my problem as it is an addiction after all. But having that saftey net was great for me as i can just forget about gambling, as its a relife knowing i dont have that option.

I understand, and it's really hard to fight addiction. 

I'd like you to manage to stay out of casinos for as long as possible but if you don't, I hope you have as few bad experiences as possible. If anything arises that you feel is unfair, you can let us know and we will try to see if it can be resolved.

Thank you. I will probably close my account at bof after all of this is sorted. Shame there responsible gambling tools are not fully effective otherwise I'd happy praise it.

I'm not surprised, I'd certainly aspire to something similar. If you can't close the account, let me know. 🙂

Hey, I have access to my account again. There is no contact information for the casino, bit of a concern. So i cant even chat to them about the resposible gambling issue.

the responsible gambling limits are not working on bof. I was able to reset in twice within a few hours. Very bad