Blitz-bet Casino - general discussion

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I won over €1,000 at BlitzBet Casino, but I'm not being able to withdraw my winnings. The casino has impossible requirements - I have to present a physical debit card, even though I paid with a virtual card. In my opinion, this is clear fraud! I strongly advise against playing at this casino. Here is the link https://blitz-bet.eu/de/vip

Hi there!

Clearly, the casino is not very familiar with the virtual card features, or they want to be sure this card is issued to the same holder as the physical card, though I would assume a bank statement should suffice.

Is this the only thing you need to resolve in order to pass the verification? For how long have you been stuck in this situation, please?

Could your bank support you by providing the statement for the virtual card, perhaps? Maybe it is time to call the bank clerk.

Hi, if you're waiting a few days to make a withdrawal, I probably wouldn't go straight into it talking about the casino doing some kind of fraud. If the withdrawal is processed and you text them 20 times, what do you expect them to tell you? Sometimes you have to be a little patient to get the money.

What payment method do you use? Did you need to verify or not? 

It's been over a week now and the payment still hasn't been processed, even though my account has been fully verified for a few weeks. I only get evasive answers in the chat; I'm told they don't know when it will be processed. The terms and conditions clearly state that payments are processed within two working days.

I suggest you try to get some updates on Monday. Frankly, many casinos do not process these things during the weekends, so just in case the situation is the same at this casino, I suggest confronting them once more tomorrow.

To me straight, there could be many reasons for the delay, and frankly, many reasons why the casino seems to be evasive. Thus, I prefer to save my assumptions for later.

Has anyone managed to get their withdrawal from blitz.bet casino?

They've been holding my money for several days.

I don't know what to do with it.

It looks like I'm going to lose money.

Hi, did the casino say the reason why they are delaying your withdrawal?

Was it necessary for you to check yourself or do you have any idea why this might be happening?

Definitely don't play with money or do anything so we can help you if needed.

So how long exactly have you been waiting?

They say 96 hours, I've been waiting for more than 130 hours. Today the money I requested was sent back to my player account after 130 hours. They said they wanted a bank receipt of the payments to their casino. But there will probably be a problem because the money was officially taken by some company called Brodě Sight Global and the second deposit was made on Keyluka, honestly I have absolutely no idea what kind of company it is, but they took the money I deposited into the casino, could that be a problem? However, the money was credited to my player account immediately after payment. However, the casino told me that 2,221 was sent to my bank, but today it was returned to the player account again. I absolutely do not understand this behavior.

You need to provide the bank statement from the requested period. Only then will they be able to verify your account, probably.

So, please send it out and let us know how it goes.

I sent this statement on Friday and nothing has happened yet. They keep holding the money.

Keep in mind that casinos don't work during the weekend, usually. I hope they reply soon.

Also, I can see that you haven't replied to our complaint team in your complaint, and the timer will end soon, so please take care of it whenever possible.

They will do anything and everything to delay paying. You go through their automatic kyc process, and you get a "you are verified". Great. Then you try to withdraw and the kyc department sends an email saying "we didnt like your proof of address, send another". Okay, so I send a bank statement - very current with all deposit proofs as well as address and then they write and say "You have passed BASIC verification and now allowed to DEPOSIT but we may require more doucuments when you withdraw. And the pending status remains. So, you send your passport ID, Selfie, Proof of Address, (which they accept) and bank statement showing all transactions, but this only gives you the basic verification to be allowed to deposit (which is nonsense as we all know).

Enough of these types of casinos.... I was reading the reviews...curiously, two reviews, different names, exact same words on both. If a casino needs to make up reviews, we know there is a problem.

Next.

I don't think that's how KYC should work. Personally, I'd prefer to complete KYC right away so that I can also withdraw money. So what you're describing wouldn't be a good experience for me either.

Thanks for sharing that.