BlazeBet Casino - general discussion (page 9)

My friend got payed out in less than a day without being verified lol

There is no rhyme or reason i guess.

I think we just wait and hope for the best

What I don’t understand is that casinos don’t realize they drive customers away with this behaviour

Over 6 days now - still no movement past the review stage. Here is the latest vague reply from the support chat... Its just getting so suspicious now just pay me the money. What could the reason for a delay like this possibly be - it doesn't take 6 days to perform checks, and there isn't that much of a 'que' due to not many users on the site.

Hi,

Thank you for your detailed follow-up, and we completely understand your frustration with the continued waiting time.

We would like to reassure you that the withdrawal is not being delayed based on the amount requested, nor is there any intention to withhold your funds. Your withdrawal is currently still under the necessary review process, and we understand that the lack of a visible status change can understandably cause concern.

Regarding the 24-hour timeframe mentioned in our Terms and Conditions, this refers to our standard processing timeframe under normal circumstances. In some cases, additional checks may be required before a withdrawal can be finalized, and these checks can unfortunately take longer than the standard timeframe. We appreciate that this distinction does not make the waiting period any less frustrating for you.

We have already followed up internally regarding your withdrawal and requested an update from the relevant team. As soon as we receive further information, we will make sure you are informed.

We also understand your concern regarding other players experiencing similar delays. However, each withdrawal is reviewed individually, and the fact that another customer's withdrawal is also under review does not mean that funds are being intentionally withheld.

As for your question regarding an official complaint through CasinoGuru, you are of course free to raise a complaint whenever you consider it appropriate. We respect your right to do so and will cooperate with CasinoGuru and provide any information required from our side.

We are sorry that this experience has affected your confidence in the casino. We genuinely appreciate your positive feedback regarding our game selection and rewards, and we hope we can resolve the withdrawal matter and restore your confidence in our service.

Thank you for your patience.

-The BlazeBet Team

Hi,

Thank you for sharing your concerns. We completely understand why the continued waiting time, combined with the fact that the withdrawal amount remains visible in your balance while the withdrawal is being reviewed, may give you the impression that the process is designed to encourage players to use their winnings again.

We would like to clarify that this is not the purpose of the withdrawal system. The fact that the amount remains displayed in the balance while the withdrawal is pending does not mean that we are expecting or encouraging you to play those funds. Once a withdrawal request has been submitted, we have no intention of pressuring a player to cancel it or wager the requested amount.

We also understand your frustration with receiving standard responses from support. The support team can only provide the information available to them while the withdrawal is under review, and we acknowledge that simply repeating that the withdrawal is being processed without a meaningful update is not a satisfactory experience.

Your withdrawal has been escalated to the relevant team, and we are following up on its status. Additional checks may sometimes be required before a withdrawal can be completed, which can result in processing taking longer than the standard timeframe. This is not related to an intention to avoid paying the withdrawal.

We appreciate your patience and understand that timely and transparent withdrawals are an important part of a player's confidence in a casino. We will provide an update as soon as further information regarding your withdrawal is available.

Thank you.

-The BlazeBet Team

When you complain you also have to tell when everything is sorted out, so;

It took a while but I got my withdrawal.