BlazeBet Casino - general discussion (page 8)

Is this your first withdrawal attempt at this casino, and is your account fully verified there, please?

Sometimes, if the verification is in the middle, it can take a bit longer, you know, even though 12 days is too long. Right?

Yes first withdrawal & yes completely verified now onto day 13 & still nothing

Hello!

First of all, we sincerely apologize for the frustration and uncertainty this situation has caused, especially considering the extended waiting period. We completely understand that after 12 days, you expected a much clearer resolution.

After carefully reviewing the account and transaction history, we must clarify that the withdrawal request is no longer active because the balance connected to it was subsequently used in gameplay. At this moment, there are therefore no remaining funds available for withdrawal.

We understand this is likely not the outcome you were hoping for, particularly after waiting for updates regarding the review process. However, we want to assure that there was never any intention to mislead or withhold funds unfairly. The withdrawal remained pending while under review, and during that period the balance was played through on the account.

Regarding the communication from our support team, the information provided reflected the latest available status and updates we had at each stage of the review process. We understand that the lack of a final resolution for an extended period understandably caused frustration, and we sincerely regret that experience.

-The BlazeBet Team

been playing here since october. withdrawals usually hit next day for me, only had one take like 36 hours which annoyed me. but every single one came. support actually helped me when i messed up my bank details instead of just saying 'contact your bank'. that alone made me stay.

honest take after 2 months: my first withdrawal took forever, almost 2 days. i was ready to call them scammers. but support responded within minutes and gave clear answers, not generic ones. money came. since then it's been faster, usually within 12-18h. i've withdrawn 6 times total, all good. welcome bonus was decent too. slow start but they earned my trust.

I’m glad to hear that they’ve earned your trust. I don’t think two days is an especially long time to wait for a withdrawal. Sometimes delays aren’t necessarily the casino’s fault and may be caused by the payment processor or other factors.

It’s important to keep in mind that not every delay is something the casino has control over, and sometimes you simply have to be patient. I think that’s useful information for players to keep in mind when it comes to withdrawals.

Since everything was resolved and the withdrawal process is now faster than it was before, I’d say everything seems to be in order, and I’m happy for you.

Is there anything you would improve about the casino?🙂

look, i've been burned by casinos before so i'm skeptical by default. this one? 4-5 withdrawals so far, all paid. support is actually helpful, had a bonus not activate, they fixed it while i waited and i got my free spins. withdrawals average around 24h for me, not instant but not crazy. vip cashback is nice too. not perfect but definitely not a scam.

I’d say you’ve described your experience at the casino as being much better than just average. I think things could be quite different at many other casinos. If you really had such a good experience here, I’d say you can consider yourself lucky.

Is there anything you think the casino could improve?

been here maybe 4 months. withdrawals are usually next day but one time it took almost 3 days and i was checking my email constantly lol. support didn't give some bot reply, they actually looked into it and told me exactly what was happening. money came. slow-ish but honest. i keep coming back.

Im having a mixed experience so far with my first withdrawal...

Blazebet account: tremonti101

Im trying to withdraw €2000. Im fully verified. I deposited via fiat method and am trying to withdraw via fiat method to revolut.

Pressed withdraw on monday and was stuck in review stage until thursday. Kept asking customer support what the delay was and just generic answers that its delayed its delayed etc etc

I cancelled the withdrawal as thought maybe it was my bank causing issues. I've tried again with revolut as a friend of mine who also plays on blazebet managed to have a successful withdrawal via revolut so i took his advice.

Still no where near close to the 24hrs advertised and stuck in review stage as well. I just have a feeling this is going to be a long and difficult process to get my money if i even get it at all, i really need it as well...🙁

Sorry to hear that. The first withdrawal is usually the moment people decide whether they'll keep playing at a casino or never come back. How long have you been waiting, and what reason did support give you? I'd be interested to know how they handle this because it says a lot about the casino's reliability.

Are the blazebet representatives still active on here? Worrying if not 😓

Hello, I can see that you're having trouble with your withdrawal, but I don't think you made the best decision you could have made.

You should definitely have left the money as it was, even while it was pending. You shouldn't have cancelled the withdrawal and then requested it through another payment method. It's generally best to withdraw using the same method you used to make your deposit, which is what you did initially.

Cancelling the withdrawal only unnecessarily prolongs the whole process because the processing time effectively starts again from the beginning.

I understand that if a casino says that withdrawals are processed within one or three days, players naturally expect that to happen. However, in reality, it is often the opposite. Casinos can have delays for various reasons, such as having a large number of withdrawals to process, conducting KYC checks, or other internal procedures.

If I were you, I would leave the money as it is now and simply wait. That's probably the only and smartest thing you can do at this point.

We give casinos 14 days to pay a player. If that time passes without you receiving your money, we can try to help you.

Hi,

Thank you for taking the time to provide such a detailed account of your experience. We completely understand why this situation has caused concern, particularly when you were expecting your first withdrawal to be processed within the advertised timeframe.

We would like to clarify that a withdrawal being in a review stage does not mean that the funds are being withheld or that there is an issue with your account. Withdrawal requests can be subject to internal security and payment checks before they are released for processing. The fact that your account is fully verified does not necessarily mean that every individual withdrawal is automatically exempt from these checks.

We also note that you cancelled your initial €2,000 withdrawal and submitted a new request via Revolut. As this is a new withdrawal request, the applicable processing period starts from the time the new request was submitted. The cancellation of the previous request was therefore not a failure to process your funds, but a withdrawal that was cancelled before completion and subsequently requested again.

We appreciate that receiving repeated updates such as "please wait" without additional detail can be frustrating. Our support team can only provide information that is available to them while a withdrawal is undergoing review, and we do not want them to speculate or provide an inaccurate reason or timeframe while the relevant checks are still ongoing.

Most importantly, we want to reassure you that there is no basis for the concern that your funds will simply disappear or that Blazebet intends to prevent you from receiving legitimate funds. Once the necessary checks are completed, the withdrawal can proceed through the selected payment method in accordance with the applicable processing procedures.

We understand that this is your first withdrawal with us and that the experience so far has understandably affected your confidence. We are sorry that the process has not been as smooth or reassuring as it should have been, and we appreciate your patience while the current request is being reviewed.

-The BlazeBet Team

Dear Blazebet,

Not handling a withdrawal within the 24hrs you state in your terms and conditions is apparently a recurring problem/complaint.

If in most cases you can not handle it within 24hrs then please change your terms and conditions because this creates expectations that you evidently cannot live up to.

Hi all,

Thanks for providing a more detailed response than the support chat i appreciate that at least.

So i posted this 4 days ago and the withdrawal still hasn't moved out of the review stage.

I am sorry but no casino i have ever encountered takes this long to review or check a withdrawal. I do fully believe at this point it is because it is an amount of euros you would rather not have to payout to a customer.

The only amount of time stated in your terms and conditions is 24 hours. No where is it stated it could take nearly 7 days plus or more.

I also don't believe there isn't a way to literally find my pending withdrawal and manually put it through yourselves.

These negative reviews are going to just keep stacking up and peoples confidence is going to continue to reduce the more this keeps happening and drags on.

I'm not sure i'd be willing to deposit again after this withdrawal is received (if ever at all!) . Which is a shame because i like the game choice and reward system. But every other casino i have ever used pays out in 24 hours or less.

Last week my friend got his first payout in a day. He then won again withdrew with the same method and his is still in review as well. Explain how there isn't something deeply worrying or suspicious about that? All of a sudden Money is being withheld from multiple customers?

There is absolutely no regulatory reasons for these mysterious checks to take this long. We dont even know what the checks entail - they just sound like complicated banking related things designed to make us not question it or understand but unfortunately customers aren't dumb.

I want a further update on my withdrawal please. If you believe im one of those people that will get bored and spin the balance your wrong i will wait this out.

What is the period i can make an official complaint through casinoguru? 14 days?

I’m also waiting for days now for my withdrawal. When you contact the casino you only get a standard response and then no further replies.

Or the casino struggles with payments or they hope you play away your winnings and they don’t have to pay out. (or both)

Normally when you withdraw the amount is deducted from your balance, not in this casino, it just stays in your balance until its approved. For me that’s looks like this is on purpose because its easier to play away your winnings.

Yeah i noticed this too that the amount stays in your balance which i have never seen anywhere else ever! I am starting to get concerned they might be ready to close the casino down as maybe no capital available to make the payouts.

I really hope i am wrong.

Perhaps they are struggling with payouts but I don’t think they will close the casino down. From what I’m reading people get there money but I takes a long time.