Black Lion Casino - general discussion

If you want to discuss anything related to Black Lion Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good Morning,

do not play at this casino if you use VPN (as is normal.

THIS CASINO CONFISCADE MY WINNINGS (2500€) AFTER I MADE A REQUEST TO WITHDRAW MY MONEY!!! REASON: I PLAYED USING VPN!! Never in my long life of online casinos has such a thing happened to me. It's their term, so avoid playing at this casino, they are not fair!!! What's wrong with using VPN?? I use VPN all day long in everything I do.

Hello there.

I can see that you managed to submit a complaint, well this casino accepts players from Portugal and Japan (your VPN set country)as well, still, it is not a VPN-friendly casino.

So I hope that we will be able to help. 🤞

Hello, the welcome bonus is not a wager-free bonus, nor is it 1x wager of the deposit, there is a x35 wager with the welcome bonus, it is also in the bonus conditions, but at the same time it also says that it is a wager-free bonus, so I currently have a payout applied for and the bonus was not implemented now the casino is clarifying internally what the situation is like!

Hello,

as far as I can see, for players from Germany, we only show 3x sticky deposit bonus. But I believe that what you described applies to a different bonus, well am I assuming correctly now that the casino made a mistake while informing about the bonus conditions?

Share any updates, please.

Does this casino have a no bet bonus? 🤣🤣 don't believe in miracles. Having been x35 is already lucky... It is usually x50 without the possibility of playing live casino and with a maximum bet of €5. They are a disgrace!!!!! Nobody passes this.

Also, in most casinos, cashback is real money or max x3 bet. There??? Then you have to play 50x the cashback, without a live casino and a maximum bet of €5.

Do not play at this crappy casino.

Actually bonuses without wagering requirement - no wagering bonuses are fairly rare. 😉

But what you mentioned about the cashback... well, wau! not the best bite for the players 😂🤯

My withdrawal was canceled and my winnings were voided, the casino replied that it was an internet error because I shouldn't have been able to request a withdrawal but the system still allowed it, I was granted my bonus again with my deposit ! so I had to play like new again, that's annoying but what can I say, somehow you can earn your pockets with it!

Hello,

I find it hard to believe that the casino is unable to return the balance to you... if the winnings were once reached, but the wagering requirement was not fulfilled, I find it quite inappropriate that you have to start again from the beginning. To me, it seems that the casino's platform is not set accurately and it did limit the solution to such an error. 🤔

Hello,

Yes, that's just how it is. Do you think I would have had a better chance if I had opened a complaint right away? It's annoying that Casinoguru also shows that it's a turnover-free bonus and, on the casino's website, it says so, but at the same time it says that it has a wager of x35, so I'm a bit confused, I was able to request a payout without the system telling me that I still have to convert a bonus! I would have done that immediately, but if that were the case, I assumed that a bonus is a wager-free bonus, as stated in the bonus conditions here and at the casino, and as I said, the system in the casino gave me a normal warning and notification request a payout.! very annoying pity and well I did use the 2nd chance and tried again to play and win with the bonus and my deposit but unfortunately it didn't work.

Hello,

I guess that submitting the complaint is worth a try because, without an explanation from the casino, I don't have much else to say🙁.

I am still quite concerned about the bonus though, can you tell me which bonus code you used, please? I want to make sure it was truly bonus listed on our website.

Thank you 👍

Hello, please check Bonustherms Point 2.4:

the best thing to do is to change it on guru's side that the welcome bonus is a turnover-free bonus that's not true according to the bonus conditions thanks for your cooperation!

wager:35x // max cashout 10x

Hello,

we do not provide any welcome bonus for players from Germany, to any player at all, hence there is no term to adjust. 🤔

Check the bonus section, there are only three deposit bonuses:

https://casino.guru/black-lion-casino-review#tab=js-tab-bonuses

Kindly let me know, if you see another result, please.

Hello, there are 3 welcome deposit bonuses, but unfortunately that is with a wager. I can tell you from experience because that was the case for me too! i have also been in correspondence with the casino if you want i can send you the email! In addition, it says so in the bonus conditions with wager x35, and I just wanted to point out that the casinoguru website says that the bonus has no wager, but that's not true! I am attaching 3 more files so you can see what it looks like when you access from Germany, thank you, have a nice day 🙂

Hello,

So it is about the deposit bonuses in the end - ok I get that now. 🙂

Just to be 100% sure, you took those bonuses using the feature "get bonus" - so you accessed the site from our bonus section directly and still, the 35x wagering was applied. 🤔

Noted, I'll ask my colleagues to check the bonuses terms.

Thank you kindly - again. 🙏

hello good evening that is correct i used the bonus code this is the same code as on the promotions page of the casino they are both identical thank you i am happy if i can help good evening dear casino guru team

Hi there, my colleague already got a confirmation from the casino and you are correct.

If only the representatives were able to update us regularly 🙁.

My thanks, I so happy that we have members like you 🌟.

Have a good one!

Is it just me or does everybody struggle to get a word from Black Lion Casino?

I mean ive requested a withdrawal a week ago and been waiting for feedback since signup... Still no word from them.

Hi there,

I didn't spot any similar situation on the forum, though I think you may find something in the user reviews 👈 "No chat available when I tried."

Well, a week is really a long time, pardon my stupid question, but I prefer to ask anyway: Are you sure you have not received a single email? Nothing in the spam folder, promotions, or any other part of your mailbox aside from the incoming mail?

You'd be surprised how often the spam folder "works".

Please let me know. 🙏

Well i have been receiving all of their promotional emails. But no reply to any of my emails. Nothing in inbox. Nothing in spam folder. Nothing in promotions folder other than tbeir promos and deposit bonus offers.

Its not a stupid question because sometimes we do forget to check our spam folder. Only this time I've been checking every folder since its been a week that ive requested my withdrawal after depositing