Bitz Casino - general discussion (page 2)

Bitz21.io casino is delaying deposits and payouts.

So you’re telling me deposits and withdrawals are a bit lagging. Care to explain a little bit more, like how long each of those actions took or what the casino told you about that delay, perhaps? Anything will be appreciated.

Casino Bitz21.io I am being misled regarding delays with payouts and deposits. I made a large deposit early in the afternoon, but it still hasn't gone through; they keep telling me the same thing—that specialists are looking into the issue. Meanwhile, a 300-unit deposit did go through, albeit with a delay. I ask for your help.

Hello, thanks for the update. I understand that the deposit has reached your account, but it seems you still require assistance with the previous one. Well, it's encouraging to see the complaint in progress, but I guess it needs more time. Try to be patient, please.

Good afternoon. I would like to know why this project received so few "black points" for my unresolved complaint—only 333—whereas similar complaints resulted in over 1,000?

I also want to point out that the casino never once contacted me; furthermore, after I filed a complaint with Curaçao authorities against Win Sector NV, it very quickly changed ownership to Win Sector LTD, registered in Anjouan. The fact that the casino cannot refund even a small amount, fails to respond to complaints, and hides by switching jurisdictions speaks volumes—and the 6.2 rating should be much lower.

Hi, I’m sorry your complaint against this casino remained unresolved. Black points are generally calculated automatically, based on factors such as the disputed amount and the type of issue. The casino therefore received the number of points determined by the system.

Personally, I don’t consider any amount insignificant. Whether a player is unfairly denied $500 or $1,000, the underlying problem is the same: it’s unfair and shouldn’t happen. However, the impact of a $1,000 complaint on a casino’s Safety Index needs to be proportionate compared with a $10,000 complaint. We can’t expect a single $1,000 dispute to reduce a casino’s Safety Index by three, four, or five points.

As for the change of licence, that does happen sometimes. I don’t think it was caused by your complaint. If $1,000 were enough to ruin a casino, it probably shouldn’t be operating in the first place. A casino’s licence may expire, and it may then seek an alternative that is easier to obtain or has less demanding requirements. Those are possible explanations, though I can’t say why this particular casino changed its licence.

It seems to me that Curaçao is currently taking a stricter stance on flagrant violations of licensing rules. The shell company Win Sector simply refused to respond and relocated to Anjouan, a jurisdiction where no laws are enforced. However, I do not intend to back down; I plan to report new mirror sites in my country so they get blocked, and I am also considering filing a complaint against their payment agent, Winsector Ltd, in Cyprus. My review was rejected—why?

Of course, if you feel it’s worth pursuing further, I would do the same. I’m not entirely sure how outstanding obligations are handled when a casino changes its operator or licence, or whether they carry over. You can certainly ask about that and take whatever further steps you consider appropriate. Some casinos may also move to a licence with less strict requirements, although I can’t say whether that was the reason here.

As for your user review, I believe you received an explanation. The form also describes what evidence we need to verify a review. Rather than screenshots of emails or conversations with the casino, we need a full, uncropped screenshot showing the casino’s URL and your registered username or email address.

Your second screenshot was fine. It showed some account history, although I don’t remember whether it was withdrawal history or something similar. If you replace the email screenshot with another screenshot showing the required account information, I’ll review it again, and I don’t think there should be a problem approving it.

Of course, if the review doesn’t meet our guidelines, you’ll always receive an explanation of why it was rejected.