BiggerZ Casino - general discussion (page 2)

The strangest thing is that I asked customer service and they told me it's open now, I don't understand.

So you have your money there, and do you have access to your account? 

Yes, although I insist that I had it blocked.

So at first you were complaining that they blocked your account. Now you're saying you wanted them to block your account, so which is it? Please explain it to me because I'm starting to get confused. What's the problem, and what do you want to resolve? 

I'm going to repeat it because it seems we don't know how to read.

On the 16th the account was blocked, on the 17th it was no longer blocked and you keep insisting that I must have done something to get it blocked, you yourself.

This is the first post you wrote: "This casino is garbage, my account was blocked in less than a week and they'll probably keep my money, so..." so that means you didn't want to have your account blocked as you have money there.

Another post from you: "Yes, although I insist that I had it blocked." That for me means, you wanted to have it blocked. 😀

So the point is you didn't want to have blocked account and you want to withdraw your money, right? 🙂

Your concern is that you had blocked account and next day it was the other way.

So the main thing is, can you access account now and withdraw your money?

That's really frustrating to read. Wishing you the best, and I hope you find people who can point you toward useful resources

It's not possible to deposit using Paysafe. Please change this, thank you.

Hello, thank you for sharing with us. I cannot promise we can actually make that update quickly, but I'll pass a note forward. 🤞 I'm on it!

I saw that your complaint is marked as resolved. So before I ask you any other questions, I’d like to ask whether your issue was actually resolved and whether you managed to reach an agreement with the casino and receive your winnings?

Alright then. I’m glad that the situation has, so to speak, been resolved halfway, and we’ll see whether you receive your tournament winnings. I really hope you do, and I’ll be waiting for you to let us know once the money is in your account.🙂

I deleted the previous posts because the casino handled the problem well. However, since I requested a withdrawal a few days ago, nothing has happened. It seems no one cares.

I don’t think players should really be doing that. If something happens at a casino and you have an issue of any kind, whether it’s a withdrawal problem or something else, I think it’s better to leave the post here.

If the casino eventually resolves the issue and handles it positively, I would also update the post and mention that here. That way, other players can see that the casino had an issue but ultimately worked with you to resolve it. I think that’s valuable feedback because it shows players that the casino is willing to address problems when they arise.

If you delete the original posts, there’s no longer much continuity, and other players may get confused. The forum is primarily here for players to compare their experiences with different casinos and support each other when they run into problems.

I can also see that you’re currently waiting for your withdrawal. We give casinos 14 days to resolve situations like this, and if they don’t manage to do so within that time, you can open a complaint with us.

You're right. And I'm afraid I didn't think of that. I'm sorry.

I will keep you updated here.

It’s okay, don’t worry about it. But perhaps this can also be a useful reference for the future. If something similar happens again, whether at another casino or even at this one, it’s good to have it documented here.

Players often come here, whether it’s you or someone else, to see what experiences other players have had with different casinos, whether a casino is worth playing at, whether there have been any issues, and so on.

So in a way, by sharing your experiences here, you’re helping each other out.

I’ll be waiting for your update.🙂

Yes, that's true. I will handle it differently in the future.

No updates yet. My payout has been pending for six days. I haven't been contacted or received any other information. The chat says the payout is being reviewed, but nothing seems to be happening.

If the casino is giving you this kind of information, then unfortunately, for now, you’ll just have to wait and see if anything changes by the end of the week. I hope it does and that you’ll have some positive news.