Need some help with that, perhaps? Have you been given any reason for not paying the money?
It sounds serious, so I'm concerned.
Hello, are we talking about this specific casino, please? In your player account, the withdrawal is approved, you say? Which payment method did you choose? Has the withdrawal been approved for 10 days already?
Okay, thanks for your reply. If you don't receive the money within 14 days, we'll try to help you. I don't know what could be taking so long, but if the casino has sent the money, there may be a delay on the part of the payment provider.
If nothing happens, please update me or file a complaint.🙂
Sure, it's only a few days away, so I'll wait for the update.
I'd be happy if you got the money by then, but I can't say for sure how it will turn out.
Have you thought about submitting a complaint here?
Use this link to do so, please.
I would file a complaint but for some reason that link doesn't work for me, I can't write anything on it, is there any other solution?
Hello, so actually the link works, but you can't write down the description, is that so? Please try turning off any browser add-ons, especially translators, or access the link using a completely different and clean browser.
That should help.
I'm having the same problem. My KYC was completed and withdrawal was approved over two weeks ago, but seems like they just never process the actual money transfer.
They don't answer to any emails, but they will answer if you submit a question through their website. Answer is always something generic that everything is okay and they are waiting for an update from the relevant team.
I can't find this casino anymore from Casino Guru. Why is that?
So I made a withdrawal on August 18th and I haven't received the money and I filed a complaint with MGA but they didn't help either, so it's completely incomprehensible that this casino is still allowed to continue operating!!
I'm having the same problem. My KYC was completed and withdrawal was approved over two weeks ago, but seems like they just never process the actual money transfer.
They don't answer to any emails, but they will answer if you submit a question through their website. Answer is always something generic that everything is okay and they are waiting for an update from the relevant team.
I can't find this casino anymore from Casino Guru. Why is that?
You can find the review here. If the link is not working for you, try to use a VPN.
Also, if you see that they are not doing anything regarding your withdrawal, please submit a complaint here. Our team will try to intervene.
Have you ever withdrawn from there before?
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.