Now we need to wait and see if they will communicate with our team then.
Please try to be patient.
I would like to say something rude, like when a casino support chat ends a conversation in such a situation. What are they thiking? Well, I'm sorry for stepping in. I just wanted to let you know that filing the complaint was a wise move, and I hope it gets resolved.
And may I ask where you have this information from, please?
You should inform our data team about it so we can check it out, because there is no information like this anywhere. 🤷♀️
If you wish, you can do so here. At the bottom of each review, you will find a tab like this where you can contact us with such information:

Well, hopefully the money will arrive soon, because as I can see, the casino doesn't reply to your complaint at all, and soon it will have to be closed as unresolved. That means their safety index will go even lower.
May I ask which email address you use to communicate with them?
Oh, the email is correct based on the website details. 🙁
Romi summarized the situation accordingly in her last reply; it does not look very good. I'm sorry.
To the GCB, you mean? Well, I'm not sure whether they are actually concerned about fakes. Uhm, you may try to get in touch: https://www.gamingcontrolcuracao.org/contact
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.