BETWINNER Casino - general discussion

If you want to discuss anything related to BETWINNER Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

error betwinner denied by operator payment processing error

Perhaps the casino has explained the error to you? Was it fixed by now?🤔

I have seen your complaint where our team has explained to you that we give casinos 14 days to process the payment before we intervene. I hope it'll be fixed before this time period passes, and there won't be any intervention from our team needed.🤞

Is this your first withdrawal attempt at this casino, or have you had any successful ones before?

What is happening to this casino is unbelievable. I've never seen a platform act with such disregard for players' money. I know people who have had their balances withheld for more than two months, without any plausible justification. And what's the response from support? Always the same line: "We're checking, please wait for a reply."

But let's face it: what kind of verification takes more than two months? Any serious company would resolve this in a few days, a few weeks at most. If they can't process documents and release balances within a reasonable amount of time, it's blatant incompetence. If they are doing this on purpose, then the situation is even worse: a scheme to hold on to customers' money as long as possible, profiting from the trapped balance and making withdrawals difficult.

This is not an isolated case. You only have to look at the casino's reputation on platforms such as Trustpilot and Reclame Aqui to see a flood of similar complaints. There are hundreds of users reporting unexplained balance holds, interminable verification processes and a support team that seems to be there just to play catch-up.

What can we conclude? This casino is clearly harming its customers, either through bad faith or extreme incompetence. What's worse, they continue to operate with impunity, scamming new players every day.

What you describe is quite a sad phenomenon. As for the verification you are talking about, I agree that it definitely shouldn't take that long and if it does, players can try to file a complaint with us and we would try to help. 

However, what is probably my most important question at the moment is whether you have come across something like this at this casino. Because I didn't catch that from your post. 

How is it then?

I'm included in this process. My account has been in verification since January 28th. I've already filed a complaint, which is being analyzed by Casino Guru. I also filed a complaint with Trustpilot, where they responded, but always with generic answers.

So you did well and let's see what our team can figure out. I hope it will have a fair ending and everything will turn out well. 

If you have an update, I'll be here.

Thank you betwinner for solving my withdrawal issues.

Dear Sir/Madam,I am a registered user on Betwinner with the User ID: 72349039.On 10.09.2026, I requested a withdrawal to my personal bank account. My Betwinner profile name matches my bank account details perfectly.However, upon checking the transaction, I discovered that my withdrawal request was routed by your system or your third-party payment gateway to a completely different, unknown third-party account/IBAN that does not belong to me.I have thoroughly checked my own bank statement, and no funds have been received. Due to this technical error on the platform's/provider's end, I urgently request an investigation into the payment gateway logs and transaction details. I demand that this issue be corrected, and my funds be sent to my correct IBAN or credited back to my Betwinner account balance immediately.All necessary proofs (Betwinner profile screenshot, withdrawal transaction history, and official bank statement) are attached to this email.Sincerely,

Hello and welcome to the forum. I hope you don't mind me starting with a question, though. Am I assuming correctly that you also sent this request to the casino, please? If you did not, please send your request to the casino, as we cannot provide much help with third-party payment transactions here on the public forum.

Based on my experience, the casino and its payment partners must investigate this internally.

Yes, I sent it; it has been about 12 days as of today. They keep asking me to submit a bank PDF that doesn't belong to me—it shows the name Fa... KA..., whereas my name is Yasin Kanmaz. I have never sent money [in that manner]; I always used to send and withdraw funds via my own bank account. I am currently facing a serious situation, and I believe you will resolve it.

I see now, thank you. Are you saying it's more related to, let's say, paying out an entirely different person? I would really hate to cause confusion, of course, so it's perhaps better to wait for the complaint to progress further, I guess. I understand this must be a very concerning situation, of course.

This is a truly worrying situation; I need your help to get it resolved as soon as possible, please. I am writing from Türkiye.

I wouldn’t send a bank PDF for an account that isn’t yours. I’d ask BetWinner for the exact transaction reference and payment provider details so the transfer can actually be traced.

I really understand this part and I imagine it's not easy to stay calm. This situation is very specific, so I recommend patience in the first place. As you can see, for now only the casino knows why they ask you for someone else's bank statements. It's so unusual that the first step is to understand what could make the casino act this way. This is going to be investigated once the complaint is accepted, not sooner, I'm afraid.

In any case, did you inquire with the casino about the basis on which they linked someone else's name to the request sent to you? I would certainly start with this question.