BETWINNER Casino - general discussion

If you want to discuss anything related to BETWINNER Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

error betwinner denied by operator payment processing error

Perhaps the casino has explained the error to you? Was it fixed by now?🤔

I have seen your complaint where our team has explained to you that we give casinos 14 days to process the payment before we intervene. I hope it'll be fixed before this time period passes, and there won't be any intervention from our team needed.🤞

Is this your first withdrawal attempt at this casino, or have you had any successful ones before?

What is happening to this casino is unbelievable. I've never seen a platform act with such disregard for players' money. I know people who have had their balances withheld for more than two months, without any plausible justification. And what's the response from support? Always the same line: "We're checking, please wait for a reply."

But let's face it: what kind of verification takes more than two months? Any serious company would resolve this in a few days, a few weeks at most. If they can't process documents and release balances within a reasonable amount of time, it's blatant incompetence. If they are doing this on purpose, then the situation is even worse: a scheme to hold on to customers' money as long as possible, profiting from the trapped balance and making withdrawals difficult.

This is not an isolated case. You only have to look at the casino's reputation on platforms such as Trustpilot and Reclame Aqui to see a flood of similar complaints. There are hundreds of users reporting unexplained balance holds, interminable verification processes and a support team that seems to be there just to play catch-up.

What can we conclude? This casino is clearly harming its customers, either through bad faith or extreme incompetence. What's worse, they continue to operate with impunity, scamming new players every day.

What you describe is quite a sad phenomenon. As for the verification you are talking about, I agree that it definitely shouldn't take that long and if it does, players can try to file a complaint with us and we would try to help. 

However, what is probably my most important question at the moment is whether you have come across something like this at this casino. Because I didn't catch that from your post. 

How is it then?

I'm included in this process. My account has been in verification since January 28th. I've already filed a complaint, which is being analyzed by Casino Guru. I also filed a complaint with Trustpilot, where they responded, but always with generic answers.

So you did well and let's see what our team can figure out. I hope it will have a fair ending and everything will turn out well. 

If you have an update, I'll be here.