BetUS Casino - general discussion

If you want to discuss anything related to BetUS Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Strange situation happened the other night. I deposited and thought I took a bonus. After my deposit went in I noticed that the bonus did not attach. I contacted customer service and gave him my acct # and pin#. That is all I ever needed to talk to customer service. The chat representative asked me for my account password. I found that a bit odd and refused to give it to him. He responded to me and said in order to look up your account I need the password. I told him I never give out my passwords. That will enable you to see my payment account and other things. I refused and played just with my deposit.

I noticed on the complaint page there was a player that claimed identity theft.

Any input will be appreciated

Definitely not normal for anyone to ask for your password!!! Never support from any casino should ask for passwords!!!! Support and any related department can see absolutely everything in your account, game transactions, deposits and withdrawal, bonus history, personal details, IP, device and absolutely everything related to your account, why would anyone need your password? Imagine if you share your password and your funds suddenly dissapear because someone managed to withdraw your balance, they will not make themselves responsible if that happens! You should definitely contact support and tell them someone in their team asked for your credentials, username/registered mail are enough for them to check everything in your account, but not password, be careful, I would recommend to withdraw as soon as possible and close your account

Thanks. My account had zero funds. I will contact support about this.

It was very wise to refuse to provide the password. It sounds like a scam practice! I would ask the casino about this situation too. Would you update us with the response?

I contacted them by email but I haven't heard back. Yesterday I contacted a different chat rep. I asked why did the last rep ask for my password?. Is this a standard question you ask players. He replied and said we know your password already we are just checking if you know the correct password for your account. I said then where is my account security?.

This makes me not want to deposit there anymore.

Strange, I have used services that warn you that if you lose your password (for example, a cold wallet that only requires keys and a password, but no mail or phone number) there is absolutely nothing to be done to recover access to the site/service because no one besides you should know that password and no one is able to help you in case of lost/forgotten password, if they know your password, what guarantees you that no one will manipulate your account? Imagine if someone in their team decided to withdraw your funds, for example, if you used any crypto to deposit, all the robber needs is an address to withdraw the funds, it would be more complicated with an e-wallet, since the payment methods wouldn't be matching, but still there is a risk! This is the very first time I see something like this, it's common knowledge that passwords should never be shared with anyone, including support. I think not making any more deposits is a wise decision

exactly. I think I am going to close my account there. Something is shady!

I have never heard such a thing, and I would also be pissed off by the answer: "we know your password already we are just checking if you know the correct password for your account"!

What the hell? If nothing less, the support should make you feel safe there.

Would you be so kind and provide me with a screenshot, please? I'll gladly present that to the data team for notice.

I asked them a 2 part question. the first about the slots having no return to player and the other about the account password. They only answered the no return to player question with the standard answer. "Our system runs on a RNG. We have no control of the outcome". I should frame this answer. They all go to the same schools.

As for the account password question they did not answer. I repeated my question this morning to them. Let's see what happens.

I received another response.

Thank you for contacting The BetUS.com Team.

In regards to your most recent claim, be aware that we safeguard our clients accounts safely. Regarding access to your account, we do not have access to the accounts of any of our clients, we ask account number and password only for security proposes. If you do not feel comfortable responding with your password, we can confirm your identify with other 4 questions about, your address, telephone number, birthday and your email. Also be advised that without this information we can not provided you any help.

Doesn't the account number and password give them access. I don't understand there explanation though I rather have them ask me the 4 questions.

Hello!

I agree. Password plus account number means access. I think their policy is pretty awkward. I would pick up the four questions too. It would feel different when the password was exclusively set for the 2nd time verification, I mean by creating another password or pin code a top of the usual one used for the login only.

But I feel this is not what the email says... 🤔

Hi. I never ran into a situation like this and I am not to happy with the casino part of BetUs. Seems to me that when you mix sports betting and a casino one of them is always not so important. The casino part seems to lose the attention here.

I will look for another replacement casino with the same type of games and then make my decision whether to stay or not.

Yeah, sure thing. So, happy hunting and let me know the conclusion. 🤔

I think I found another place that has the same games plus many more and they told me to use a VPN so you are unrestricted from playing all games. The name of the casino is Bet ODDS

Hello there.

Is it this BetODDS Casino by chance? We're informed the VPN is not allowed...🤔

Feel free to write another useful post in this thread, if you like:

https://casino.guru/forum/casinos/betodds-casino---general-discussion

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For players from Russia (and possibly other countries) - be careful, the casino accepts your deposits, but may refuse to pay out. Look for another casino, don't repeat these mistakes

Hi, in this case I would recommend to submit a complaint right away. If the casino accepts deposits they should be able to pay out the money and this doesn't seem to me to be the most correct solution to the whole situation. 

Our team would try to help you and hopefully successfully. Also, I didn't find anything like that in the terms and conditions, did you see anything like that ? 

So, are you down for a complaint ? 

Hello, by chance someone has another contact for Jozef, since I need to communicate with him and since last week he has not responded to my emails, I write to this email: jozef@casino.guru Is it still active? Your help would be very helpful, thank you very much and sorry for the inconvenience 😊

I have already filed a complaint, the casino has not responded to it in any way. The complaint remained unresolved.