Betunlim Casino - general discussion (page 4)

Hello, has anyone else had to go through a video verification with Betunlim Casino?

At first, I was told that the legitimacy check would take up to 14 business days, and later my account was temporarily blocked due to a required video verification. After completing the video call, they again said the results will take up to 14 business days. My current account balance is €13,166.

Has anyone experienced something similar? How long did it actually take, and what was the outcome?

Yeah their verification process takes a long time 14 days for each document verification and they require one document at a time. But video !!! I never heard of this.

Good luck

I understand, thank you for your reply. I played honestly and was also surprised that I was asked to complete a video verification. My account is temporarily blocked, which is causing me a lot of stress, even though I followed all the casino’s rules. I truly hope everything will be reviewed fairly. My current balance is €13,166.

Make sure that you keep screenshots, and emails records.

Do you have balance screenshots?

As I said their verification process takes long time.

I have saved all the screenshots, including the game history and proof that there were no active bonuses. I made sure to keep everything as evidence.

Well, it is nothing unusual that online casinos would do this kind of verification as well because they don't have the opportunity to see their players face-to-face.

Have they informed you, though, if you have passed the verification at all, or do you still have to wait?

Thank you for your reply.

As of now, I have not received any response from BetUnlim regarding the result of the video verification.

The verification took place on June 27th, and my account was already temporarily blocked even before that. Since then, I have been waiting for any update, but there has been no information.

I hope they will provide a fair decision soon, but at this point, I still have no confirmation whether I passed the verification or not.

Also, our complaint team will try to push things a bit, and we'll try to contact the casino regarding your complaint soon if necessary.

Keep us informed, please, about any news from them.

Thank you very much!

Yesterday I registered at this casino using your link because they have a "HIGH" security index.

However, as soon as I won money there, they cancelled my withdrawal and removed all deposit and withdrawal methods from the cashier.

I topped up my account using the JETON e-wallet method.

When I was replenishing, the choice of replenishment methods at the cash desk, there were many replenishment methods. Electronic wallets, cryptocurrencies, etc. And now, they have removed all replenishment methods and left only "bank transfer".

What the hell are they doing? Why do they have such a "HIGH" security rating? This is some kind of blatant scam.

kasino-azov I ask you to help me withdraw money from there. I registered using your referral link

I can see that you have a problem.

The most important thing in such cases is always to find out why it happened. Did the casino say anything about it?

Do you need to go through verification or not?

I don't know why they did this. They removed all my level achievement bonuses and removed all payment methods from the cashier.

I sent them the required documents for verification. In the online chat they told me that the documents are checked during the day, but after 3 days they still have not checked my documents. And in the last letter they told me that the documents are checked for 14 days.

I played without bonuses and only in live dealer games to avoid any violation of the bonus policy.

So if they didn't say anything about what happened, that's a shame. This way, we can only guess what might have happened, and that's not the most pleasant feeling. 

So we'll have to wait and see how the complaint develops, if we don't hear anything more from the casino.

As for verification, when did they ask for the documents? Were any of them already approved, and did they ask for everything at once?

Maybe that's why you can't withdraw, because you have to go through verification first.

I sent them documents before I made a deposit and asked to verify the account immediately. But they rejected my documents saying "verification is not required".

But as soon as I won money and requested a withdrawal, they immediately removed all deposit and withdrawal methods from my cash register. And also asked for verification documents that I sent them. I had to send them the documents again, as well as a selfie with this document.

At first, in the online chat they told me that "document verification is performed within a day." However, three days have passed and they still have not verified my documents.

Then they sent me a letter saying that the document verification process would take 14 days!

The casino is not obliged to verify the player when he sends documents, but when they request it. Most casinos verify players before they start playing, and this usually happens when they make their first withdrawal. So nothing out of the ordinary. 

What bothers me, however, is that they kept telling you a different timeframe, which is not very pleasant or user friendly. 

But since we also give casinos 14 days to resolve such a process, I recommend waiting, and if nothing changes and you are unable to verify yourself, we will be at your disposal.

nice 150FS 👍

Did you manage to win anything from them?🙂

Not really 😀

Too bad, I thought you managed to win something nice.

Did you use it on multiple slots and game providers?😀

Have you sorted it out yet, bro?