5 months ago
Im also from the Netherlands and they didn’t cashier my withdrawal requests for more than a week now. Did you receive your money already?
0
Im also from the Netherlands and they didn’t cashier my withdrawal requests for more than a week now. Did you receive your money already?
The same issue here, but with a little difference. I wasn’t able to upload my documents for verification. There was an error in the website constantly. So I’ve sent en email and they replied me with the option to send my docs with email. After sending my docs a received a confirmation with the message that my account would be verified within 48 hours. I’m more than 72 hours waiting now and still didn’t get an email that my account is verified, neither I can see it is on the website in my account section.
my withdrawal request is pending for more dan 4 days now.
No there are no replies on the emails I’ve sent them. Neither confirmation of my verification procedure or the status of my pending withdrawals.
What does the live chat say?
I'm still waiting for my verification. Apparently it should be done today.
Was sagt der Live Chat?
Ich warte noch auf meine Verifizierung. Angeblich soll es heute erledigt werden.
Live chat is now available. They don't work on weekends.
I asked about it today and was told that my verification would be completed by 5 p.m.
Der live Chat ist jetzt verfügbar. Die arbeiten am Wochenende nicht.
ich hatte da heute nachgefragt und mir wurde gesagt, meine Verifizierung ist bis 17 Uhr erledigt.
Ive just chatted for the first time in my Betsolino career, thanks for your tip.
the chat host says my account is fully verified, but they can’t handle withdrawal questions in live chat. Therefor I have to send an email to another e-mailadres. I just sent the email and will wait for reply.
But that's good.
Please keep us updated, I hope both of our payouts will be processed quickly.
Das ist doch gut.
Halte uns gerne auf dem laufenden, ich hoffe unsere beiden Auszahlungen werden schnell erledigt.
What is the status of your payout? Still 'pending'?
Or has the casino paid and there is a problem with the payment service provider?
your first payout arrived straight away?
Wie ist denn der Status deiner Auszahlung? Noch immer ‚Pending‘?
Oder hat das Casino bezahlt und es gibt ein Problem mit dem zahlungsdienstleister?
deine erste Auszahlung ist ja direkt angekommen?
Its processed, at least what it shows.
They say sorry for delay, that all.
Yes, very fast, few hours.
And what does the live chat say?
That's pretty funny.
Und was sagt der Live Chat?
Das ist schon komisch.
But then the casino paid and the error lies elsewhere.
Aber dann hat das Casino ja bezahlt und der Fehler liegt woanders.
Which method did you use for the withdrawal? It shows the casino has sent the money… In my case the withdrawals I requested are still on ‘pending’.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.