Bets.io Casino - general discussion (page 2)

Now that's called bad luck. Don't you think that after such a bad streak you shouldn't take a break? I'd probably do it because it's not the least money. 🙁

But why are you deleting my comment that I wrote ? I wrote a review and someone deleted it..

So losing that much money without any bonus is normal?

And no one else needs to know???

i try casinos on your recommendation, then i review the site and you delete the review ? why ?

Because when the players read it, it's 99% that you lost money. That's not a casino review and unfortunately you've been given a reason to that. If you describe more than just that you lost in the casino, then I have no problem to approve the review. 

The problem with casinos licensed in the Comoros or Curacao is that they are loosely regulated and don't need to feature RTPs on their slots. I have had incomparably bad luck here on some certain slots that I have quite a bit of experience from on other websites. Over 300 spins on varying bet sizes in one slot with no features or a win over 5x is not bad luck, it's just shady. Not saying the games are necessarily rigged, although I have not seen the bet sizes they feature on this particular slot anywhere else. Could be just a really low RTP version of Play n Go games, but be as it may, no reason to play here.

And did you, by any chance, find out from the casino what the RTP is on that game there?

Nope. They refuse to disclose that information. Instead they say that "the chances of winning are exactly the same as elsewhere". However, this is simply not true, as the chances of winning differ based on the version the casino has chosen to buy from the provider.

So perhaps the game provider could provide some information regarding the RTP if you wish to learn.

I have actually reached out to them in several cases. They do not respond to players' requests at all, making the market a lot shadier still.

That's a pity, really.

Reliable casino with immediate customer service and a variety of games

Highly recommended

This casino not only has non-standard KYC requirements but also keeps adding new conditions later on, often making verification impossible.

While the casino claims the right to request KYC, it must clearly state in its terms of service exactly what KYC is required and only allow users who can meet those requirements to register and deposit.

This casino fails to do so, resulting in an extremely high number of KYC-related issues.

Could you perhaps provide some examples of this, please?

What did they request from you?

The terms of service stated "video"—meaning authentication via video recording—but it turned out to be "video calls" in practice.

Moreover, since the casino unilaterally sets the time, making the call itself is difficult.

Regarding other documents, I've registered with hundreds of casinos to check deposits and withdrawals, yet even documents that would be accepted without issue at a normal casino continue to be nitpicked by this casino.

I believe that there has to be some kind of mutual agreement when it comes to those video calls. The player and the casino have to set up the time that they both agree on. Right?

So, how is the verification at the moment, though? Have you already done it, or are you still going through the process?

It's impossible. Support says same-day reservations aren't allowed and they only accept bookings between 10:00 and 14:00 UTC. But even if we email them the day before, it takes over a day to get a response, making reservations impossible.

They're unilaterally imposing their own schedule on us, making verification difficult.

That doesn't sound right at all, so if you need us, you know what to do.

Hi, have your KYC-related issues been resolved? I’m in a similar situation right now.

Hi, I thought you might eventually need a hint. You see, this casino is not among the safest currently, so if you find yourself in a difficult position and see no way to reason with the casino, kindly note that we offer a free complaint feature for players.

https://casino.guru/complaints/create

Just in case you would ever need it.

I am writing to formally dispute the illegal closure of my account and the theft of my funds totaling 2,001.68 USDC.

Your representative, Blair, informed me that my account was closed and my funds confiscated due to alleged violations of your Anti-Fraud Policy. This accusation is false and defamatory.

I complied fully with your Know Your Customer (KYC) process, including providing all requested documents and completing a video call verification via Google Meet. I was given no indication of any issue during this process and was led to believe my account was in good standing.

Your email provides no specific evidence of any wrongdoing, only a list of vague, generic terms. I demand you provide me with:

1. Specific and detailed evidence of the "prohibited actions" you claim I committed.

2. Proof of the "sports book fraud" or any other specific rule violation.

3. An explanation of how my gameplay constituted "cheating," as your system supposedly detected.

Withholding a player's funds after passing KYC verification is a serious breach of consumer trust and is considered fraudulent behavior in itself. Your actions are in violation of fundamental principles of fair trading.

This is not a request for a review; it is a demand for the immediate return of my full balance of 2,001.68 USDC.

No, they stole my money after passing KYC. It's a scam tactic. They kept my 2,001 USDC. It's a pattern they run. I'm sorry you're going through this too. Exposing them is our best weapon.