Betrophy Casino - general discussion

If you want to discuss anything related to Betrophy Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

his bad fame precedes him, they don't give prizes even if you bet your life. from my point of view it is wasting money in a casino that is possibly FRAUDULENT

Hello,

based on the overall score we gave to this site I would be a little skeptical too.

In this case, it would be only for the best that you were not lured by some "awesome" prize or reward.

I'm wondering, have you ever completed any withdrawal there?

hello Radka and thanks for the support. I have not completed any withdrawal and I strongly recommend real players to play in real casinos, that nobody or it is very difficult, (I think 5 percent are what they earn money) always win but at least you do not always lose, some that again gives you a joy which fulfills the objective, to have a good time

Cheers

F&N

Exactly,

always play for fun not for money. But every player should be treated fairly by the casino and every player should act honestly in regard.

👍

Stay well!

hello.I played at Bettrophy Casino. I activated the welcome bonus which I received successfully and managed to redeem the bonus. I successfully fulfilled the requirements. I sent the documents. it was accepted successfully. the casino said I can play and pay.. but they refused my withdrawal and my winnings were deducted from account.and did not give any information about why he did this.This is the first time in this casino. I have never had an account here before. I would like to ask for help. because live chat is not available. and they don't respond to emails either.

If you have a problem with paying out your prize, you can report it here.

Legal and iGaming

chief compliance officer.

cindy.drommond@the-emgroup.com

Name: Cindy Drummond

Do you have any personal experience with contacting her?

Hello noni0706, thank you for sharing the information regarding the offered help as you stated above. I would recommend you to start your own thread regarding this information because our system will evaluate you as a spammer in case there appear many identical posts in forum from one user. I am forced to delete the other similar post for now. Thank you for understanding.

Hello, I won money from betttrofy on August 29th and I still have no money today. When I write to the live chat I always get the same answer. They don't know themselves and it is processed by another department.

Hello, I'll try to ask you a few questions. I don't think the wait is that long, and if the casino can't give you a timeframe, sometimes that's better than if they promised you something they can't deliver.

But was it necessary to verify? Did you play with a bonus or not? What payment method did you use? 

Yes, I just received an email today with KYC only Skrill account but I deposited through Paysafe and have not claimed any bonus auzalung made via Skrill

So you have to send the documents to the casino now, right? If so, there may be a delay because of that. 

You have to go through this process successfully in order to be able to withdraw your winnings.

So feel free to update me on how it's going and whether everything is okay with what you send to the casino. 

I got the money yesterday thank you betrophy

Adrian, could you please contact me by email?

Bellonaclaim@gmail.com

I have the same problem, but I haven’t had any success in getting my money back.

Hello, and what problem have you been facing with the casino? It appears that the other player has provided a comprehensive account of the events. Do you think there is something else to add?

Just wanted you to know that we may also look into it for you.

So, in the end, all the documents were accepted and everything turned out well, right? How long did you wait for the withdrawal in total? Do you have any other active ones there?