BetPat Casino-your opinion about it!

The team at Casino-Guru knows my case - but I think that you should be told what happened so that you don't get into this situation.

At some point I opened an account there and used the first 3 deposit bonuses.

At some point I actually got a weekly email that a new bonus was available for me. I accepted the bonuses. I didn't think anything about it.

I checked the bonus rule - which games you can play and which you can't, what is the maximum bet and so on.

it went a couple of times - casino sent me a message by email that I have a bonus available - I accepted it.

Then I accepted a bonus - looked again - how often do you have to wager, stake, which games can be played. And it did not say that only a maximum of 10 times that is paid out. 25 euros are 250 euros. I would never accept a bonus like this - just stand in front of you and have around 5000 euros on your account, but you are only allowed to withdraw 250 - that's why I would never agree to such a bonus.

On this evening I did everything I had to do - and I had 1000 euros in my account. I wanted to have it paid out. I was denied!

Reason: I shouldn't have used more than half of my deposits with bonuses. That means I pay in 10 times and should only have used 5 bonuses !!!

Until then, I had never read about a regulation.

Even though the casino offered me the bonus, I was titled as a bonus sub. Then the casino said, and if they would withdraw, then a maximum of 250 euros - 10 times the deposit. Although it wasn't there.

Casino guru team also got involved and was very puzzled by this regulation.

We agreed on this 250 euro because it was just too stupid for me.

But now it occurred to me that this casino says I have used more bonuses than allowed. Even though the casino offered me the bonuses by email, I have to assume that they deliberately accepted to cheat. Because nothing else is what they do.

They offer you a bonus, although you are not entitled to use this bonus - but even if you use it, they refuse to pay out because there is this rule.

Doesn't the casino then have to reimburse the deposits made? Because I shouldn't have used the bonus

I wasn't familiar with your case, but when I'm looking at it, our position is pretty clear in this case. Whenever a casino offers you a bonus and you accept it, it's yours. If they don't want to give you bonuses, then they can simply stop sending your promotion emails.

It's a different case when a player finds some promotion codes online and adds them into their account, but when the casino sends it directly to your email address and you decide to accept the bonus, then it's yours.

I believe this is also related to the casino's overall quality. It wouldn't happen to you in the best casinos. They have their own ways of how to avoid it and even if it happened, they'd fully accept their mistake.

It's also similar with cases when a customer support gives you false information, then you for example breach a rule you didn't know about. The first group of casinos would tell you that it's still your responsibility to read the terms and conditions, another group would tell you: "OK, our support agent gave you false information so it's our fault that you breached our rules. You couldn't know you're doing something wrong."

you can read the case under my complaints ^^

Of course, that's what I did 🙂