Beton.win Casino - general discussion

If you want to discuss anything related to Beton.win Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Responsible gaming does not exist and you are advised to ask a family member to help you manage your account.

Unfortunately, not every casino has such features and uses responsible gambling tools.

If this is important to you and you know that the casino does not have them, then I would not play there. 

In some cases, a family member can help, but the casino should not rely on this.

So what are you missing at the casino? Did you want to self-exclude, close your account, or something else?

I wanted self-exclusion. For losing control while gambling.

Did you manage to self-exclude somehow, please?

They sent me an email saying they'd "now" blocked my account. I don't know for how long. But they could have, but they didn't want to. Is it obvious why?

Zero player protection.

Was your request to permanently block your account tough?

If so, they should definitely do as asked and never open it again, of course.

My experience with BetonWin has been extremely negative.

Since last year, I have repeatedly requested the permanent closure of my account due to a gambling problem. I clearly explained my situation and asked to be self-excluded to prevent further gambling. However, my requests were not addressed promptly, and my account remained active, allowing me to continue making deposits and placing bets.

As a result, I suffered significant financial losses which, in my opinion, could have been avoided if the operator had properly applied its responsible gaming and player protection policies.

Due to this situation, I filed formal complaints with the licensing authorities under which BetonWin operates, as well as a report requesting an investigation into the possible breach of responsible gambling obligations. I have also requested the permanent closure of my account and the reimbursement of losses incurred since the date I began requesting self-exclusion.

My intention in publishing this review is to warn other users, especially those who may be struggling with gambling addiction. If you ever request self-exclusion or account closure, I recommend keeping all emails and records of your requests.

I hope BetonWin takes responsibility, respects player protection measures, and provides a fair solution to this case.

Good day to you.

I imagine it's difficult to stand out with such experience, so I greatly appreciate your decision to do so. Based on our findings, this casino is not one of the best candidates, especially in its current state, and we had few opportunities to investigate responsible gambling practices. I'm sorry to see what you have been through; if you ever want to engage in a complaint process challenging concrete steps, processes, or decisions made, we are here. Self-exclusion is an important tool, and providing players with proper restrictions should be standard. So, if the matter is not older than 6 months, please consider it: https://casino.guru/guide/complaint-resolution-instructions 👈

When it comes to possibly ignored self-exclusion requests, I guess my colleagues can take a look at the last attempt if it wasn't longer than 6 months ago.