Thank you for explaining and for your concern.
I understand why they restricted further gambling. My concern is the unpaid balance and the lack of replies from their payment and security teams.
I appreciate that there is currently no evidence my documents have been misused. I sent the sensitive information privately to Veronika rather than posting it here.
My complaint has now been passed to Igor, and I will await his update. Thank you for your support.
Tbh I'm not at all bothered if they blacklist me, theyre operating in bad faith and probably fraudulent too. If you wait too long you run out of time to take any action against them whatsoever, which is what I think theyre doing by locking people into the verification loops.
I've since learnt that HILAQUA, the name they use on your bank statements is a mismatched shell merchant so they can bypass legitimate gambling laws withing the UK, specifically used for transaction laundering, so I'd rather cut my losses of the withdrawal amount (which is highly likely to never materialise in my bank) and let my bank investigate it, I have a very strong case of recouping all deposits I've made, Ive got just under 200 pieces of papertrail evidence.
My advice to anyone is to steer clear from Betmica and any if their sister sites and dont wait too long to start a complaint, dont let them run your clock down in hope of payment.
Also if you wish to start a case with your bank to chargeback your deposit due to their failure to provide goods and services you must do this within 120 days!
I wish you all the very best if luck!!
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.