Betmaster is a scam! (page 4)

They don't solve anything and I don't see an answer here.

Try to calm down, please, and tell us what exactly happened.

You requested the withdrawal, right? When exactly was it? Is your account already verified there?

Have you ever withdrawn from this casino before?

We will try to help; we just need more information from you.

Guys, beware of Betmaster! I will explain what happened to me. Betmaster offered a x10 deposit bonus. I fulfilled this requirement by winning some money. When I then tried to withdraw the winnings (I repeat: after satisfying the wagering requirements) to make the bonus money withdrawable, the "withdraw" button was no longer clickable! I inform you that with Betmaster I had already lost this type of game (I lost a few thousand euros!!) the only time I won and wanted to withdraw, I found myself blocked with the "withdraw" button (and I inform you that it was not even a big win compared to all the money I had lost in the past with them). I asked the support if they could allow me to withdraw my winnings, because I thought there was a technical problem with the "withdraw" button. At this point I found myself with the account blocked!!! I wrote to support and this was their answer:

"Your account has been blocked due to suspected illegal gambling.

The decision was made by the security department after a thorough investigation, which includes an analysis of gaming activity on the account.

The result of the investigation revealed a dishonest game that led to the permanent blocking of the account and the retention of funds in it.

The service department has no right to comment on such decisions of the security department. That's why I personally prefer platforms with clear terms, direct support and no "traps" in bonuses. It's always a good idea to check alternatives with a better reputation and transparency, such as leon casino login , and avoid exaggerated offers that often cost a lot. Keep all the details and inform others — such stories help the community a lot.

4.23.6.1. The Company has the right, in its absolute discretion, to exclude any Customer who has committed fraud or forged or attempted to misrepresent the entry process or the progress of any Offer, or who has breached this Agreement, the Offer Terms and/or the Special Terms, or who may, in the opinion of the Company, damage the reputation and trade mark of the Company or the reputation of any group company.

I am truly sorry for what happened to you. Unfortunately, such practices with high wagering requirements (x10 etc.) are not uncommon and are often used as an excuse to block accounts when someone finally wins. What is most concerning is that you were not given any specific explanation or evidence for the alleged "foul play", which leaves the player with no real defense.

I would say keep all emails, screenshots and transaction history and, if there is a regulator or oversight body for the company, file a formal complaint. In any case, it is a good lesson for us all: beware of excessive bonuses and always check the reputation of a platform before playing serious amounts. Hopefully your experience will warn others.

Hello, good evening. I'm writing to tell you that this app is a scam, or however you want to see it. I've lost 140,000 pesos and more on this casino game. It's not fair that they don't give out prizes. I've wagered 50,000 pesos, which is 1200 spins at 20 pesos each, and I haven't received a single prize, not even a 15% return on my bets. It's not fair that the money I've won is my own investment. Seriously, they're really abusive... Mr. Mario Duran, it's not right that you're robbing people like this. It's not acceptable, Mr. Scammer. I demand a refund because I've been playing at your casino for almost 9 months and I haven't even won double what I'm investing...

That's how they mock you after you lose your money; they don't give you any profit.

I invested this in one night and made no profit. They're real crooks, and they claim to give out prizes. No, Mr. Mario Duran, your company is robbing people who lose everything by investing a little. And don't think it's greed; it's that I won't let them steal what belongs to me. And you and your team refuse to give the refund that corresponds to your casino policy. I'm going to proceed with an investigation and legal action, sir, because I've been participating in your casino for nine months and haven't won a single thing, Mr. Mario Duran.

I'm not sure I understood correctly, so please allow me to ask:

Have you lost all of your balance at this casino, or does the casino not want to pay out your winnings?

It is only a matter of luck whether we win or not at casino games, you know, but if the casino doesn't want to pay out winnings, it is a completely different story, of course.

What kind of refund would you like to receive?

I've been trying for two days to get my funds transferred so I can withdraw via SPEI, and all they keep telling me is to wait because the finance department is still processing my request. They say they've already explained it to me, but they haven't resolved it, and it's not the first time I've had to withdraw this way. The customer service is terrible, or maybe they're just doing it to avoid paying. I don't recommend Betmaster.

Hello, and thanks for sharing. Hopefully there will be progress soon, but I appreciate you explaining the experience with high complexity. If I got it correctly, a few times in the past, you have already faced the same situation. I guess it's something one now has to calculate with, since it's not the first time. 🙁

Could you kindly keep us posted, please? It's handy to know how and how quickly the payout will be resolved.

Thank you very much for your information, gentlemen. I was very pleased to see you have slots for only 0.10 MXN. I've invested a lot with Betmaster and only lost money. Thank you, and rest assured I will completely sever all ties with Betmaster.