Betmaster Casino - general discussion

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Hi! My partner is tryna withdraw winnings from betmaster the last 2 weeks .. they said he has ro verify his account and send 2 letters with his address he lives with me so doesn't have much with his name and his address but he sent an euro bill and an an post letter they wont accept it... I dont understand how they can verify him to let him open the account but won't let him withdraw funds? Have you any ideas that could help us?

Thanks Julie & Christian

Hello to both of you.

You know it matters little what we can assume here because the case must have some reason and unless we perfectly understand the what and why on both sides, resolution can hardly be reached. Therefore, I would not wait any longer and suggest to your partner a free complaint feature: https://casino.guru/complaints/create

It starts with assessing his description and then we reach out to the casino in order to start constructive dialog. What do you think? Is that an acceptable option? Feel free to ask questions, of course.