BetHall Casino - general discussion

If you want to discuss anything related to BetHall Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

bonus balance was canceled after winning

Did you get any explanation from the support about the reason, though?

Just to update the community, I made a withdrawal using my credit card, and the funds were in my account within two working days.

Not bad 

That's a pretty good experience. What games have you played? Did you also chatted with support?🙂

I play several slot games during a 10 days period

No i dint have to chat with support

Well then, if you have some other experiences with which you would like to share, please let me know.😉

It's been 48 hours since they reopened my account. I set a 10-day self-exclusion and they still haven't reopened it. What can I do?

Hi, was there anything you needed to do to reopen your account? Did you just close it, or did you self-exclude yourself from the casino? These are not the same thing.

Did you write to them about what you want to resolve?

Hi Jaro, it's already solved, but I had to write to you and everything.

Well, I'm glad that it was resolved with our help. I believe that there will be no further issues and everything will be fine.

If you would like to say anything else or have any further experiences with the casino, please don't hesitate to let me know.

Wish you luck.☘️

I had my withdrawals canceled and my account blocked. They said it was a management decision and they didn't need to explain why. I just wanted my money. The house seemed trustworthy. =[

That is no good if the casino doesn't provide any clear explanation, of course.

I hope that our complaint team will be successful in finding out more details then. Please let us know if there is any update regarding this issue in your complaint.

Thank you, Romi. Yes, I've sent you all the prints I had until the account was blocked. I hope everything is resolved.

I see that Katarina is working on it, so we'll wait to see what will happen next.

Yes, I'm looking forward to it. Thank you for always helping all of us.

We're glad if we are able to help, of course.

So, there is no news about your withdrawal whatsoever? Are you in contact with the casino at all?

Hello,

I used a bonus (€5 free bet) at Bethall and wagered it 8 times as instructed. Afterwards, I was informed via chat that I had successfully wagered the money. Then I tried to withdraw it, and my account was logged out and blocked for violating casino guidelines, even though I hadn't done anything wrong.

Hmm, so you fulfilled all the bonus requirements, right? Was there no problem? Did the casino tell you what you violated, or did they just block your account? 

I was informed that I violated responsible gaming guidelines because I viewed my account not as a leisure activity but as a means of earning money, and only wanted to make a profit, so to speak.