2 weeks ago
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Hey. This is the first time I've encountered something like this. Is this normal and has anyone had any information about this? How does it work?
Hej. pierwszy raz się spotkałem z takim działaniem. Czy to normalne i czy ktoś miał takie informacje ? Jak to przebiega ?
It is nothing unusual that sometimes the casino will do this. It happens whenever a game provider needs to check if everything was okay regarding your gameplay.
Unfortunately, there is no exact timeframe for this because every case is individual, and they need to investigate it.
I hope that it won't last long, so please keep us updated regarding the checks. And if you need our help, we're here for you.
May I ask at which casino you experienced this, please?
Hello.
Thank you for getting back to us. I believe the time frame the casino provided is quite generous, if not optimistic. I would certainly try to accept the current situation. You cannot take any action until the investigation concludes, so maintain your composure and avoid becoming stressed. 🙏
Make sure to let us know how it went, please! We want to ensure that everything was conducted fairly and impartially.
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