Betflare Casino - general discussion

If you want to discuss anything related to Betflare Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hey. This is the first time I've encountered something like this. Is this normal and has anyone had any information about this? How does it work?

It is nothing unusual that sometimes the casino will do this. It happens whenever a game provider needs to check if everything was okay regarding your gameplay.

Unfortunately, there is no exact timeframe for this because every case is individual, and they need to investigate it.

I hope that it won't last long, so please keep us updated regarding the checks. And if you need our help, we're here for you.

May I ask at which casino you experienced this, please?

Hello.

Thank you for getting back to us. I believe the time frame the casino provided is quite generous, if not optimistic. I would certainly try to accept the current situation. You cannot take any action until the investigation concludes, so maintain your composure and avoid becoming stressed. 🙏

Make sure to let us know how it went, please! We want to ensure that everything was conducted fairly and impartially.

ATTENTION!!! WITHOUT WARNING NEW LOW MAXIMUM WIN LIMIT

Details here:

https://casinoguru-ch.com/de/forum/casinos/stelario-casino---generelle-diskussion/4#post-152026

After two weeks they wrote back saying everything was fine. Since then, nothing like this has happened again.

thanks and best regards

Thank you for this update; it is nice to hear that.

I have an account at this casino, I have been playing for a long time, I have reached the 11th level VIP which gives me 25 euros for my birthday, which I got normally, no despoit bonus, and for the new year, 25 euros. I contacted the chat and it says that there is no no despoit bonus for me, this is not correct, I want some help from the guru because the account clearly says the amount and when I get it, thank you very much.

Hello,

Even though I imagine the bonus is an important part of your casino experience, I'm not convinced we are in a position to request a bonus for you. Did I perhaps overlook anything? Kindly let me know.

Thank you for answering me, the bonus is important, yes, but it tells me that I am not entitled to it - it is a reward that I made a turnover, it is illegal under the conditions when a casino has a VIP program if I am not mistaken - I contacted the VIP department via email, they have not answered me, I believe you can help me if you understand what I am saying exactly.

To tell you the truth, it is completely up to the casino whether they give a bonus to their players, to whom, and when. It is out of our hands, and we are not able to influence their decision in any way.

Maybe try to contact them again? 🤔

Thank you very much, I understand, I had to play to get the new year bonus, they didn't tell me, but as soon as I made a deposit, they gave me the 25 euros, I had to play for over 3 months, anyway, thank you very much

Yes, sometimes it is necessary to make deposits among the bonuses otherwise the casino usually does not provide them to the players. But as long as everything is in order and solved, then I am happy.

If you have any other experience don't hesitate to share.

Hello, I had a strange experience. I played on 1/12/2025 with a 200/100 bonus. I deposited 50 euros. I played for several hours. I made two good wins of over 200 euros. But I realized that when I left the game, the money was a little low in my account. I didn't say anything. I ended up losing. The bonus ended. The next day, I log into my account and see 25 euros and the 200/100 bonus from the previous day activated. My question is, is this a problem with the casino or the provider? Well done to the casino that gave me the money, but it's legal that it did this. I don't know what's going on in all this. That's why I'm asking. Thanks in advance.

Hi, maybe it would be good to post here the bonus you played with so I can see what's the point. 

Also, if you're not sure, I'd definitely contact live chat/support to make sure everything is ok. That would probably be the most sensible thing to do because they should be able to answer you and clarify the situation.

Can you try?

I played a 200/100 bonus, it was issued from 31/12/2024, valid until 2/1/2025, a special bonus for the new year, I played on 1/1//2025, I lost the bonus, it expired, and the next day I logged into my account and found the bonus activated with 25 euros. What I'm asking is a matter for the provider, the company. The company says that the provider did not provide the correct update.

Well thanks for the clarification. So I would probably ask the chat a clear question and that is whether I have the bonus and it is valid or it is just a mistake and if so let them remove it so that it does not confuse you.

Until the situation is resolved definitely don't take any more bonuses into it to avoid any trouble. 

That's probably how I would do it.

I played the bonus, but in the end I didn't get anything. I asked what exactly happened. It tells me that the money wasn't counted correctly. Of course, I'm okay with this company, but this service is definitely strange and I won't get a bonus again. I don't want real money or a bonus without wagering requirements. Thank you very much anyway.

I don't blame you. So if it wasn't counted correctly and the casino admitted to it, then they should make a move to fix it. I hope they do and it won't be permanent. 

If something happens again, definitely let them know.