Betcart Casino - general discussion

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Title: Betcart refusing to pay legitimate winnings of $26,290`

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`I am filing a formal complaint against Betcart. After depositing approximately $28,000 and playing fairly, my account balance reached $26,290. However, the casino is now refusing to process my withdrawal.`

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`I have provided all the required KYC and verification documents multiple times, yet they have delayed the process for weeks and eventually restricted my account without any valid or transparent reason. This is a clear case of withholding legitimate funds.`

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`I have tried to contact their support and used other mediation tools, but I received no satisfactory resolution. I have all the screenshots of my deposits, my final balance, and the identity verification process as evidence.`

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`I demand that Betcart releases my funds immediately. I am ready to provide all evidence to the AskGamblers team to prove my claim.

Hello, I can see that you also submitted a complaint with us, but unfortunately it was rejected because the issue mainly concerns sports betting, which isn’t something we specialize in or have the necessary expertise to handle.

So, if possible, I’d definitely recommend continuing with your complaint through AskGamblers. That’s one of the platforms I would suggest in a situation like this.

Of course, if you get any new information, feel free to update us here as well.

So, just to clarify, the casino didn’t give you any reason at all for restricting your account? They didn’t provide even a general explanation of what the issue was?

Hello Jaroslav, thank you for the advice. To answer your question: No, the casino provided no reason at all. In fact, their support completely stopped responding to me, and then they suddenly restricted my account without any warning or explanation.

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Furthermore, I want to clarify that my primary issue is about my withdrawal requests. Every time I tried to withdraw my funds, it was rejected without a clear reason. I believe this is a financial dispute regardless of the game type.

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I also want to let you know that I have already filed a complaint with AskGamblers, but the casino ignored it and never responded. I have even taken the matter to Resolvo. It is clear that they are intentionally avoiding all official channels to avoid paying my balance.

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Because of this, I kindly ask you not to close my case and to please keep it open. I request you to continue attempting to contact the casino on my behalf to resolve this matter. I have all the necessary documents and evidence ready to prove my claims. I would truly appreciate any further help or mediation you can provide. Thank you."

"I have searched through every possible source, including their own official website, but I could not find any information regarding their registered ADR. They have not disclosed their ADR partner on any platform, which is very suspicious.

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To make matters worse, I cannot even ask their support for this information because they have completely blocked my account and banned my username. I have no way of communicating with them at all. This is why I am turning to you for help; you are my only way to find out who their official dispute resolution partner is."

With a Safety Index like this, I’m not too surprised that the casino didn’t respond to your complaint on AskGamblers and that the case was eventually closed.

Regarding ADR and licensing, I found information indicating that the casino is licensed in Curaçao, so I’m also attaching a screenshot in case you need it.

As for your complaint with us, it appears that it won’t be reopened, as it has already been closed. I understand that your main issue is that your withdrawal was rejected. However, for us, it’s also important to know how the disputed funds were accumulated.

If the winnings came entirely from sports betting, then even though the issue ultimately concerns a withdrawal, the case is still closely connected to sports betting. If we needed to investigate the situation in greater depth, we would eventually have to assess the betting activity itself. Unfortunately, we don’t have sports betting experts, so we wouldn’t be able to evaluate such a case objectively and properly.

That’s why our complaint team is unable to handle cases where the core issue is related to sports betting.