BetBoom Casino - general discussion (page 2)

Have you contacted the payment provider regarding this as well?

Sometimes it is really not on the casino's site, actually.

Do you have any promo codes for Betboom? For the casino?

I already replied to you in another thread. So I won't repeat myself.

It's a shame that the casino doesn't have an active representative on the forum, maybe you would get more information.😕

I registered with BetBoom, deposited 300 pesos, took the 100% bonus, and won 2,251.35 pesos. The money vanished immediately, although it does appear in my history—I've attached screenshots, logs, and chats with customer service.

Okay, so according to what you're saying, you won the money but didn't spend it, right? If you have a gameplay history, I believe we could try to help you if you can't reach an agreement with the casino. 

I looked at what they wrote, but they only mentioned that you won 71.64. It's strange, so I would probably discuss it with our team, who will look into the whole situation. 

What do you think? 

If you're interested, you can find the link to the complaint form here.

I'm attaching evidence: transaction history, screenshots of my earnings—two thousand two hundred fifty-one pesos and thirty-five cents—and the chat with their representative, who refused to acknowledge the balance, claiming the image "isn't clear," even though I sent them several versions. I registered, deposited 300 pesos, received the bonus, and played; the money appeared, then disappeared.

Can you please send me the terms and conditions of the bonus you played with?

Keep the evidence, but basically it's the same as what you wrote to me yesterday.

Depending on what kind of bonus it was, I'll be able to tell you more.

I'm going through the same situation on Betboom. I won $22,000 MXN and it won't let me withdraw due to "suspicious activity".

And I had already retired before

Does it mean that your account is fully verified?

Have they provided any more details to all this?

Perhaps our complaint team could try to find out more if you'd like. Just let us know if you're thinking about submitting a complaint.

It's fixed now, thanks.