BetBona Casino - general discussion

If you want to discuss anything related to BetBona Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I would like to file a complaint against BetBona Casino.

I requested a withdrawal of 60€ on January 27, 2026. The casino asked me to complete the verification process (KYC), and I sent all the documents they requested.

After sending the documents, the support team stopped responding to my emails. My withdrawal is still pending and I have not received any explanation.

I have tried contacting support several times but I have not received any reply.

I am requesting that BetBona Casino process my withdrawal of 60€ or provide a clear explanation for the delay.

Thank you.

I see that you were successful in submitting your complaint, and our team needs some additional information from you now. Please reply to those whenever possible so we can move forward.

Have you also checked the spam folder in your email, please?

Sometimes such messages can end up there, actually. Please do so just in case.

Romi, if you're from the KYC department, I have your messages set up to go to my main inbox. I've already checked the spam folder one by one, and I have a thread with KYC, but I haven't received a response.

In fact, I appear as verified on the Betbona website.

But they won't refund my money

I am a forum admin, actually, as you can see. I don't work for the casino.