BetBona Casino - Player's withdrawal is delayed at BetBona Casino.

I would like to file a complaint against BetBona Casino.

I requested a withdrawal of 60€ on January 27, 2026. The casino asked me to complete the verification process (KYC), and I sent all the documents they requested.

After sending the documents, the support team stopped responding to my emails. My withdrawal is still pending and I have not received any explanation.

I have tried contacting support several times but I have not received any reply.

I am requesting that BetBona Casino process my withdrawal of 60€ or provide a clear explanation for the delay.

Thank you.

Important notice:

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Dear Ydmguerrero,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• What specific documents did you submit for the verification process (KYC)?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra