Betano Casino - general discussion

If you want to discuss anything related to Betano Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Really bad experience with the customer support team. They have no connection to their verification team and can't give me an explanation why my documents are rejected. Verification team says nothing else than "rejected" and you're left hanging there not knowing why the docs are rejected.

Hello, thank you for providing me with the opportunity to assist you with any questions or concerns you may have related to Betano Casino BG. Whether you're interested in learning more about the available games, bonus offers, payment methods, or responsible gambling features, I am here to help you make the most of your experience at Betano Casino BG. Please feel free to provide more information about your query or issue, and I will do my best to provide you with accurate and helpful information.

What is this supposed to mean? A copy/pasted text with no real value - if you ask me...

That's bad.

May I know how long you have been waiting for an explanation, please?

Please, if someone does not have a registration in Betano and is thinking of depositing, write to send them a reference code so that we can both receive an "Invite a friend" bonus! Thanks!

Dear user, if you care to say something, please do so politely. Any other abusive posts will be hidden/deleted. It seems you may potentially seek help with some issue in the future; thus, following our guidelines is a must:

https://casinoguru-int.com/en/terms-and-conditions 👈

well, I'm telling you, these people are scamming me for 240 BGN.. a fabricated document for verification of a phone number : Yes, I play in steak in the whole country, there are 6 people who play on this site, tricks are made for 240 BGN, is this your help here ?

Perhaps it would be best to explain the issue more clearly. How exactly has the casino scammed you please?

I'm sorry to say that, but it is not easy to understand the details. Which also lowers the chance of supporting you. Provide the whole story, please, so we can address it properly.

last night I spent BGN 240 in this fictitious casino because I tested them for 2 months, tell me... I launched a withdrawal, half a day passed and there was no one, I called them and they told me that I should attach a payment to the phone number, I uploaded, they didn't accept it, they said that it should have been an invoice with the stamp of the operator, my names and mobile number should be visible ok I attached that too. But how many hours have passed, they can't approve a fictitious document that is approved in 1 minute..... I am one of the few people in BG who can gamble in STAKE in the same hour I have withdrawn an amount from winbet and I already have the card and it's 6 thousand BGN :d it's not about the money, the issue is basically that they lie and hang around people, that's why I wrote that I have no problem hacking their broken website and database and leaving them without a job...

So what is your help what should I do so that I don't hack their site and get fired from my job as I work for government cyber security

First of all, I was also a government employee in the past, and even as a funny suggestion, such an approach may cartainly violate some codex. In my country, it would. Thus, I would skip such heroism, if you don't mind.

From what you said so far, I didn't spot anything fraudulent; they are just slow in verification. Asking for an official invoice with stamp is normal. What else do you have to call someone a scammer, please?

Dear player, mind your tone and offensive language.

For instance, some phone operator invoices are so easily fabricated that casinos reject these as a proof of phone number, home address, simply anything. How about you just calm down and accept the fact that erification sometimes takes a few days or more? You know acting like this here on the forum won't help you.

Even though I'm sorry to say that, if you refuse to calm down and act with such disrespect, you won't be on this forum much longer.

sorry but the cause of this is these scammers 2nd day I'm still waiting for them and they can't verify an invoice for a phone number LMAO... and you ask me what they are scammers with :D this is a legit scam the person makes you desperate from your draw and play it :D

I don't want to stay here long because I didn't die for 240 BGN :D, as soon as the fraudsters get rich with 240 BGN, they should not pay me :D

funny pitiful people think about a casino :D :D the poor losers probably think they are the smartest in the world :D :D

but this casino will bear this 240 BGN, they will regret not paying me

Good morning.

I'll leave all the assumptions to others to address if you don't mind. Come back, and we may try to assist you - if you struggle with the withdrawal for longer than 14 full days, please.

It is all up to you. I noticed a note stating that you were also acting abusively in an email exchange with my colleague; thus, we shall see.

Best of luck to you.