BETANDYOU Casino - general discussion (page 8)

Nice, thanks for the details. I hope you don't mind a few following questions.

Those are, of course optional. 😀

How swift were your withdrawals there? Speaking of which, what payment option do you usually prefer in online casinos?

BetAndYou is the Best 🔥

Great, can you tell us more about your experience? 😀

Casino Betandyou

I had a very frustrating experience with Betandyou regarding a withdrawal issue.

I deposited and played without any bonus and won funds. However, I was unable to withdraw my balance through normal means.

The site initially showed a bank transfer withdrawal option, which was my only available method. After attempting to process the withdrawal and waiting, this option later disappeared without explanation.

The casino later referred to a "technical issue with their payment provider" affecting withdrawals. Despite this, my request for a refund of my €195 deposits was still refused.

At one point, customer support suggested that I make an additional deposit using a different payment method and continue playing in order to access my funds, which I found unusual in the context of a withdrawal issue.

Customer support responses remained very generic and were often redirected to email without providing a clear resolution.

After several days of communication, I have now escalated the matter through mediation.

I am sharing this experience for informational purposes so that other players are aware of how such situations may be handled.

May I ask why you would request a refund, though?

If the issue is on their side, there has to be some other way for you to withdraw your winnings. If they offer cryptocurrency, for example, because they are unable to fix the issue with the payment provider, you should deposit just a minimum amount through crypto so they can verify your payment method, and then you should be able to withdraw the winnings without any issues.

If you need some help, please don't hesitate to contact our complaint team, of course.

Hello,

Thank you for your response.

The issue is not simply about finding another withdrawal method.

When I attempted to withdraw my €800 winnings, the bank transfer option was initially available. However, after waiting, this option was removed, and I was left without any functional withdrawal method.

Additionally, I was advised by the casino’s support to make a new deposit using a different payment method in order to access my funds. I consider this inappropriate, as it requires additional risk on my side just to access already existing funds.

Because of this situation, I decided not to proceed further and instead requested a refund of my deposits (€195), as I no longer had a reliable way to withdraw my winnings.

Furthermore, the casino has acknowledged a technical issue with their payment provider, but still refuses to refund my deposits.

My request is therefore not about withdrawing winnings anymore, but about recovering my initial deposits due to the inability to access my funds under normal conditions.

Thank you for your assistance.

I get your point, but if you have won fair and square, as I could say, you should receive your winnings. Right?

Therefore, I believe that a small amount you would put in the casino so the casino can verify your payment method would be surely better than losing your winnings and only getting your initial deposit back.

Do you get me?

Also, if the casino is able to give you your deposit back, that means they are able to pay any amount. So also your winnings.

In this case, I believe that our complaint team could somehow assist you with this, but firstly, you need to file your complaint.

Here you can check all the complaints we have resolved with this casino, so you can see that they actually cooperate with us.

I was quite surprised by how fast things progressed. This isn't my first casino, but this one's better.

Hey, what exactly are we talking about? What specifically has improved? Feel free to tell us more about your experience.🙂

Because a company like this, operating without a license in Spain, is destroying a family, having been on the gambling addicts registry since 2023.

My obligation as an addict is to register on that registry so that they prevent me from accessing it, but it's useless against illegal casinos; they seek you out and advertise you to open the doors for you, knowing that you are vulnerable to this disease.

This has to stop.

This casino and a few others will be all over the media for dragging families into unprecedented tragedies.

Hi, I don’t want to somehow downplay problems or issues related to gambling addiction. It is definitely something that, in my opinion, nobody would want to deal with or ever experience.

However, in many cases it’s simply like this: players can register on various platforms, set gambling bans, and so on, but if there are casinos operating without a license and not under any regulatory authority, there will always be such casinos where a player can end up depositing, losing money, and where gambling addiction can be affected by it. It is just how it is, and I think we will probably never fully avoid it, because one casino can be shut down and another one can open the next day.

I would look at it more from a broader perspective and from the point of view that if someone has a gambling addiction, I know it is very difficult and it doesn’t change overnight. But I would probably do everything I could to try to stop gambling, seek professional help, and try to set up barriers so I simply couldn’t play in casinos anymore.

I’m not exactly sure what specifically would help, maybe talking about it with family, close friends, or people you trust. As I said, professional help where available, registering with different organizations that can help restrict access to gambling sites. It is really important to use those tools.

And where that is not possible, especially with casinos like the ones you are describing, I’m not sure what else could help. As I said, such casinos will always exist, and players also need to be careful and try to protect themselves as well.

The tools you mention are useless as long as these illegal casinos that exploit families aren't prosecuted. Even if you register, they break the law and advertise, opening their doors to vulnerable, addicted gamblers who know they can't control their actions, even if they're in rehabilitation. That's why the criminals, swindlers, and murderers are the ones who need to be prosecuted and denounced. As long as they continue to be covered up and supported, they'll continue. But something has to happen to stop them, if not all of them, then a large part of them where necessary.

But it's not just about addicted gamblers anymore, but also about active gamblers, because these casinos break the law and they're going to ruin them too when they have a problem—all of them.

Betandyou is by far the best betting site I have ever used. Their payouts are incredibly fast—I receive my money in less than two minutes after requesting a withdrawal, which is truly exceptional. They also offer plenty of bonuses, and their customer support is excellent: friendly, professional, and always ready to help. I am extremely satisfied with Betandyou and highly recommend it to anyone looking for a reliable and trustworthy betting platform.

Very good support,and bonus!

Yeah right, we got plenty of user reviews like this, is there something particular why you writing this here on the forum?

Perhaps maybe some kind of bonus? 🙂

I've been using Betandyou for a while, and my experience has been great. Deposits are fast, the payment options are convenient, and the live games run smoothly without any lag. They also offer a wide range of betting markets, giving plenty of options to choose from. On top of that, their customer support is responsive and professional. I highly recommend Betandyou to anyone looking for a reliable betting platform.

I just wonder, did you notice this? "Yeah right, we got plenty of user reviews like this, is there something particular why you writing this here on the forum?

Perhaps maybe some kind of bonus? 🙂"

Really sounds like coordinated efforts...

I have been playing at Betandyou for a while and the experience is great. The game selection is huge, the bonuses are attractive, and the customer support answers quickly whenever I need help. Payouts are also processed without issues. Highly recommended!"