bet365 Casino - general discussion

If you want to discuss anything related to bet365 Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I want to ask why you can't spend money

Hello,

I think this is the very same problem as you may have in iBet.com.

Please check my reply:

https://casino.guru/forum/casinos/ibet-com-casino---general-discussion#post-19325

Feel free to answer me to the correct casino thread. 🙂

Hello, I want to ask if there is anyone in the know...For 4 months I was admitted to the site "Bet365" and I have a loss of about BGN 60,000. I have already been rejected from there, due to my ban in the NRA. But why was I admitted, despite my forgetfulness? Can I get my money back and how?

I am asking for serious answers, the amount is not small! Thank you!

Hello,

First, I'd like to find out where you played, can you name the casino? Is it one of these?

I think in general, if you played in a casino without a local license, most likely the casino does not check NRA. Thus, you were allowed to play.

So, can you specify the timeline? When did you register in NRA, when did you register in the casino (which one), and so on?

That would be helpful.

Thank you in advance.

It's the fifth logo! I guess they have a license for Bulgaria, as long as it can be played here. For NRA..almost 2 months after I imposed the ban I started playing there! Which is long enough for me to be introduced as a sensitive person. Checks the NRA, but the NRA was registered on the site after 3 months and - 60k.

Hi, I see that the casino also has a Bulgarian license. 

Can I ask you one question. Is your case related to sports betting ? 

No, it's related to the spinners.

I understand. In that case, I would recommend filing a complaint and we'll see what our team has to say. Just click here: https://casino.guru/complaints/all

I don't guarantee that it will be successful, but you can try. Are you in? 

I lodged a complaint with the IRGC on November 5th. Couple questions about this whole process with bet365?

Why was I allowed to open the account, be verified, able to deposit using two debit cards, pay near me a couple times, place multi bets and when I responsibly decide to cashout 500 2 hours later my account is locked out?

You said: you do see where the person told me they were going make a one time exception and cash me out on card 2340 for $500 right?

You said:

you do see where the person told me they were going to make a one time exception and cash me out on card 2340 for $500 right? This was on October 22nd when I requested the cashout and was promised they would send that to me. Two hours later, my account is locked out and I have to send in 10 different documents and have a phone call with them. I have bent over backwards for them and haven't got anywhere with them for over a month now. I read online that this is a typical procedure of bet365 to delay payments, not to pay out their customers, and or have no regard for anyone. I was hospitalized last Saturday night due to cancer spreading into my spleen. In case you didn't know, I have stage 4 breast cancer and was told I have 1 week to 3 months to live. At this point, I'm not sure how I would be able to get my money to my kids once I pass away? It's not a substantial amount of money, but at this point its about the principle. Honestly, this site shouldn't be allowed to operate in Iowa or anywhere by the way they have treated me. This is literally the last thing I want to be doing while going through what I'm going through. I have requested them close my account multiple times which they will not and wanted the rest of my funds to be deposited back into a card ending in 2340 which I showed ownership of the account.  

Hi, I'm sorry for the situation you're in. Did the casino tell you any reason why they locked your account ? 

As far as verification is concerned, are there any documents that you have not been able to verify? Since it's been a month, I would recommend filing a complaint with us, but as I've already had the opportunity to see you did it somewhere else. Could you update us on how this is going ? 

Besides, I am also very sorry about what is happening in your life and I would like to be optimistic but I know it is difficult in this case. I hope that you will be able to resolve at least what is going on at the moment. I wish you the best of luck. 

Bet365 closes a gaming account without any reason, with arrogance and an absurd abuse of power.

How was such an absurd abuse of power manifested, please?

Additionally, may I know what was the last thing you spoke about with the casino?

I'm trying to figure out the background or context.🤔

There are new rules from the Gambling Commission about 30 day net deposits. Bear with me as it it get a bit complicated. eg,Simple version is 1st of month you deposit £50 (Monthly limit £500) and on same day you withdraw £1000. On 30th of month you deposit £450 and lose it all but your net deposits are +£500. Now on 1st of next month you are only allowed to deposit £50 for the rest of the month because the 30 day rolling net deposits has now expired. This has happened to me and Bet365 have decided I have a problem gambling and shut my account permanently after 14 years. Anybody having issues with this 30 day rolling net deposits?. Is this not encouraging people to leave money in their account or place bigger deposits before time runs out.

This is pretty interesting.

Based on the sums you mentioned, I would be very careful to use these as a sign of problem gambling. I mean, I would expect much more vivid transactions at least, if you catch my meaning.

Do you think you can share the official casino statement you got before the account was closed?

Perhaps there was something more to it. 🤔🤷‍♂️

Well, let's see whether others are familiar with his new net deposit rule.

Unfortunately I can not access any statements made by them and the rest of the conversation was done over the phone. I tried just to simplify the transactions as a theory because over a 30 day rolling net deposits it can get complicated if you are making regular withdrawals and deposits. 1 day you could be way in profit on net deposits and the next day you are over your monthly limit and then a couple of days later you could be way in front again and the next day over the limit again. Now a month is not a month it is a 30 day rolling period so it is easy to lose track of dates even though you know how much you have withdrawn and deposited but to them they just see a red flag when you reach your deposit limits.

I surely get the point of what you describe here. I really would like to see what other players think of that as well.🤔

hello,

i do not understand how bet365 has 27 unresolved complaints with lots of black points and still labeled a very high in safety index.

something is not right. please let everyone know.

thank you

Hey there!

Frankly, I believe the answer is quite mathematical. There are 27 unresolved cases due to a lack of cooperation, which are divided among separate brands. The most important aspects here are:

1) The black points themselves. As you can see, those amounts are extremely low, and in the end, they are insufficient to destroy a large international casino. The complaint volume is high, but the disputed amounts are small, as are the black points.

2) Technically, there are several brands operating under one name; the results displayed depend on the country from which the player accesses our website, as there is more than one operator or owner associated with these divided brands. In total, there are 27 unresolved cases, but for all the brands.

However, from a logical standpoint, I agree that it appears strange in these circumstances.

From my perspective, the message is as follows: the casino pays in most cases, but when they decide not to pay, there is nothing we can do to help. However, most players were paid, especially given the size of the casino/brands.