Hello, I have the same problem as described above. I played my free spins and converted them into credit. I wanted to withdraw the money, but I didn't know how, so I asked in the chat. A few minutes later, my chat button disappeared, and I can't play any games anymore. I also can't withdraw any money. Could someone please help me? It would be very helpful.
Hello, I opened an account at BeepBeep Casino, had it verified, and finally received my free spins (no deposit required). I was then lucky enough to convert the bonus money into real money, and then I wanted to withdraw it. I didn't know how to do that, so I asked the question in the chat. I didn't get a reply, and after a few minutes, my chat button disappeared, and I couldn't play any games anymore. I also sent an email to support. I hope I get a response; it's about €680. Do any of you have experience with this? Am I just being scammed, or is there a solution? What can I do in this situation?
Thank you in advance!
Hi, to be honest, I'd say you must wait for the casino to explain this to you.
There are so many versions of the events and based on my experience, it is not good to start wild guessing.
I imagine this is frustrating since you have no clue of why it is happening; well, neither do we.
It could be due to an automatic platform action, triggered flags, or the need for a manual check on your account; the cause is uncertain.
Please allow it a few more working days; a decent casino will surely inform you soon, and you did what you could to get this resolved. It is the casino's turn, however.
I'll be here to keep an eye on the progress. You are not alone here.
Am I right in saying that you want to close your account at this casino, but they haven't closed it and are sending you bonuses? Did you tell them why you want to close your account? It's quite normal that if you don't mention any gambling problems, for example, the casino will want to keep you as a player.
However, if you have repeatedly stated that you want to close your account, they should do so.
Please try to explain it to me.
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