In this case, it was really wise of you to file a complaint here.
Be sure that our team will soon review it and get back to you to inform you what should be done next.
Is your account already fully verified there?
Thanks for your reply Romi.
im waiting the 14days limit right now.
Yes its fully verified, and if something is missing, no one told me about it...im contacting customer support every day for an update, no one said anything about verification
And is this your first withdrawal from this casino?
Our team will soon start to work on your complaint and inform you about what will be done next. Hopefully, together we will get to its resolution soon.
I will keep my fingers crossed for sure. 🤞
No its not my 1st withdrawal, ive done 5-6 withdrawals in 12 months, and the last one was completed 3 days after requesting this withdrawal.
So, it is the first time they have this delay, okay.
Hopefully soon we'll find out what is causing it then.
Hey, have you gotten your money yet? You cashed out on the same day as me. I still don't have anything...
Hey Romi, so far everyone has received their money except me. Would you be able to help me? You said the casino is responding to your forum, but unfortunately, nothing's happening for me.
Oh man, has anything changed on your payout screen or does it still say "verify account details"?
It's the same for me. Nothing's happening. Everyone in this chat has received their money. Except me. 😭
I hope you're right...
but the casino has not yet responded to the opened case 😭
Hey Romi, so far everyone has received their money except me. Would you be able to help me? You said the casino is responding to your forum, but unfortunately, nothing's happening for me.
Hey romi bisher haben alle ihr Geld erhalten nur ich noch nicht, wäre es möglich das sie mir helfen könnten ? Sie sagten das das Casino antwortet auf ihr Forum bei mir tut sich da leider gar nichts ..
Hello, In my opinion, the casino representatives respond to complaints, not forums; thus, to help you, kindly stick with your recently submitted complaint. I hope your payment will make it through!
It appears like they aim to lose all players. I see no other effect of such stupid delays. 🙁
Yes, I think so too... Yes, by forums, I meant my complaint here at Casino Guru...
everyone has received their payout now, but I haven't received anything😭
I'm sorry to hear that, but you wrote to a different casino thread, actually.
It is not the same in this casino, I believe, so it is better to stick to the official thread of the Malina casino.
Hopefully soon we'll see some movement there. 🤞
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