Bally Bet Sportsbook & Casino - general discussion

If you want to discuss anything related to Bally Bet Sportsbook & Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Signed up when their Casino was approved by AGCO in Canada.

The first time playing on their site, I received lots of straight losing games of zero payouts, no scatters, no bonus spins popping up, deposit after deposits of poor game payouts and not one withdraw.

Contacted live chat, which they do have, the Agent, wouldn't offer a bonus and wanted to end the chat.

Experiencing the mentioned while playing on their site, I decided to take a break. Upon returning, I managed to withdraw a tiny amount of $40 kept some funds in my account, then nothing but straight games of zero payouts, no scatters and 14 deposits later of the same crap, I contacted live chat again, only to hear is there something I can help you with and again, no bonus offered, so again activated a break.

In my opinion for Players that decide to play on BetBally, you were warned, but you decide.

Nothing but problems with all games regardless if it is a slot or table games. I am getting one error message after another requiring a shut down and restart.

I do not recommend BallyBet Ontario

Not fun at all. Have you reported to the casino, perhaps? As the review says chat is not available the whole time...

I'm trying to find out the level of support you might possibly get. 🤔

Hello Radka.

I have chatted and talked to them dozens of times. Same old story. Clear your browsing history, do a full restart and that should take care of things. I can't be certain if this is happening to others or not, but in my mind Ballybet should shut the defective slots down until the problems are resolved.

I am by any stretch a mathematician but it would seem to me that every time I a forced to perform a shut down that my odds of winning are decreased.

Any advice would be greatly appreciated.

Hello.

When we are facing a technical issue spotted by a user we suggest the same. Even though we are not a casino the most common troublemakers still remain the same (caches, cookies, temporary memory files stocked in the browser history, and so on).

I fear there is nothing you have not yet heard. 🙁 I also understand one may be suspicious about the games under these circumstances, in such a case try to share your experiences with the game provider.

I agree the casino should not offer malfunctioning games, the question is how many others have reposted the issues as you have.

I'm sorry to say that, but it is not within my power to help you.

Just one ultimate solution, withdraw the balance and stop playing there. Considering leaving, have you ever encountered similar issues while playing in a different casino? 🤔

What browser are you using? I experienced that same issue with other gaming sites, switch to chrome, if you are already using Chrome, try another browser, then login. Clearing anything doesn't do anything but clear your history and saved info.

Well, as I said not much I can do.

We are not technical support.

You may ask the casino to set a video call to share your screen showing all attempts you have made.

Can you tell me the casino's licensing authority so I can fill out a complaint form?

Bally Bet is with the iGaming through AGCO Ontario.

The casino is licensed by iGaming Ontario. 

If you need to know more about the license, you can find it in this guide. 🙂

But why do you want to lodge a complaint about what happened at the casino? 

Sorry, wrong licensing authority of 1 go casino, I also want to know the complaint form

What? Would you like some form where you can fill in a complaint about this casino to this license, do I understand correctly? 

Or did you make a mistake and didn't want to file a complaint against this casino? 

I would like to know the licensing authority of this casino so I can file a complaint.

"Ontario (iGO)" 👈

Start your own thread regarding all license requests, please.

No complaint, best to just stop using the casinos with issues.

Do you think this mentioned casino has any issues? Have you played here or not? 🙂

Yes, I have played on their casino, the odds are horrible, but try them. I would like your opinion and experience if you do decided to play on their site.

I was never able to verify and withdraw even though I tried according to the regulations and then contacted them and they told me that the account verification and withdrawal were canceled. They closed the account without returning the deposits and I was never informed why the withdrawal was canceled or why the account was closed and my deposits were not returned.

I found complaining is a waste of time, best to get the casino to fix the issue. I own 3 properties so losing a $100 isn't anything to me and I have played on over 100 casinos, some issues with them, but I make notes, then move on. How much out of pocket did you lose?