BacanaPlay Casino - general discussion

If you want to discuss anything related to BacanaPlay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

They make extreme difficulties in paying out just frustration

Hello Wibrak,

can you specify those difficulties, please?

And very complicated here to make their loot

Do you refer to deposits? 🤔

Hello "danilolopes5959" 🙂

printscreen please.

Beware, Bacanaplay cheats the payout by refusing KYC, so it is not possible to request a payout. Chat is not available only bot. Support mail requests remain unanswered

How long have you been trying to verify yourself? It sounds serious 🤔

I checked its review, and it says "Doesn't accept players from Germany". Well, I think it would be good to consider submitting another complaint.

Since last Friday 4/14/23, I'm trying. I uploaded the required documents and was told I would be informed within 12 hours. Inquiries via chat are not possible because only a chatbot is available. Inquiries via support email address will not be answered. I don't believe that German players are not accepted, since every deposit is counted towards the "DrückGlück" and "Euspielothek" limits. The last two are serious and I have often had payouts here. Well I would like to lodge a complaint, the only question is where?

Hello,

I fear you should a bit longer since we allow the casino 14 full days to verify the account and fulfill the payout.

To me, it sounded like you've been waiting much longer. Anyway, as I can see have already submitted a few complaints here, so do it the same way. Alternatively, use this link, please.

I also forwarded this casino for a check, to ensure our review is accurate when it comes to restricted countries.

Thanks for the further information.

Well, I hope someone from the casino will respond soon 🤞

Now I saw that verification was done. I was able to initiate a payment (it didn't work yesterday). However, I did not receive any mail or anything. But I wonder why I write 12 hours and send mail when it takes me almost a week and I don't send anything. I think honesty is always best, that's how you avoid trouble.

Well, at least the withdrawal exists for now!

Hello. I have a problem with this casino. Removed my bet limit 7 days ago. Now I've waited 7 days and nothing happened. Now I've done it all again and would have to wait another 7 days. But I don't want to do that. I have asked several times to cancel my bonus so that I can withdraw my balance.

It's about 500 euros.

Which authority can I lodge a complaint with? I didn't do anything wrong and therefore I don't see being treated like that.

I told them that I would now close my account and want my credit paid out. I am verified, so nothing should stand in the way of a payout. Man am I mad. Never happened to me before.

You got some options to file a complaint:

https://www.mga.org.mt/player-hub/lodge-a-complaint/

https://thepogg.com/submit-complaint/

First link is the Malta Gaming Authority, this could be the slowest option. Second is thepogg, not sure how quick they are to react but have in mind their resolution is final and if it's not in your favor no one else will be able to help you out. Third option is filing a complaint with guru, I recommend this one, maybe you get some additional information regarding your rejected withdrawal: https://casino.guru/complaints

I must say I could use a detailed explanation. What is the context between a bet limit - an amount you're able to bet - and a bonus you'd like to cancel?

Help me understand, please.

Good day

So I had deposited 20 euros with a bonus of 50%. From this assignment I made 665 according to the current status. Up to this point, my application limits were all set to 0. I was also not required to set an application limit. Unfortunately, I was stupid enough to set my daily limit to 500. This means that after 500 spins on 1 euro is over. That annoyed me a lot because I still wanted to wager my bonus to get a payout. Now I've removed my bet limit twice and waited 2x 7 days. I'm in a good mood when I go to the casino and the betting limit is still reached. Over 600 euros have been in the account for 14 days and I can't do anything. I've written to them several times. But things are being said that aren't true and all of a sudden I'm supposed to set a betting limit even though I've been playing without a betting limit the whole time and it was never a problem. If I close the account, I would only get paid the 20 euros, which I don't see. Why don't you check this casino out? It can't all be like that.

I'm sorry, but due to the fact that the text is auto-translated to English for me, I fear the point is lost in the transaction.

If I may guess the problem lies in the gambling limits. The week limit I guess? Wasn't set accordingly for 2 times - the rest I don't understand. 🙁

All game limits removed. Then waited 7 days. Still in. can't play Redid again waited 7 days. Again my play limits were not removed. Have the feeling that nothing is being done to remove the gaming limits. I have already written an email. But no reaction. They just don't want me to keep playing. 😡

You could make a profit. That's never happened to me before.

I've also tried to lower the game limits because they say you only have to wait 7 days if you increase them. But even that didn't work.