b-Bets Casino - general discussion

If you want to discuss anything related to b-Bets Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

If this casino has a license and is cheating me, what does this license give, how can I take advantage of this fact?

The only thing I can think of is that if our team closes the case and you are right, you can try to complain to the licensing authority.

However, we are still waiting for a response from the casino. I have seen what the casino wrote in your complaint and I am curious to see how they will deal with this and whether you will get your money in the near future. 

Do you have any other new information about this case and are you in contact with the casino ? 

must disabled this casino of not answer for my problem

I think it is a good thing that players come across such experiences. And that's why it's important to have a casino here, so that everyone has an idea of how the casino works and how it approaches certain things. 

Anyway, I noticed, according to your complaint, that you wanted to wait and if nothing changes, then you will try other options.

Nevertheless, have you tried the complaint that Peter recommended ? 

Can you get consultation/help here on how to resolve disagreements with b-Bets Casino. In brief. I have deposited €900 in b-Bets and the balance is currently €2300. When I try to withdraw my money, they inform me that I have violated the recycling agreement. I haven't received any complaints from them about it. However, I have fulfilled the recycling requirement, but at the beginning my contributions were apparently too large.

Hey, I assume you took the bonus and are referring to the wagering requirements that applied to it. I see you wrote that you successfully fulfilled them and won some of it. Is there a maximum cashout applied to this bonus ? What specifically did you violate, did the casino tell you ? 

Let me know so I can try to advise you.  

I made the credentials for the b-Bets betting site. I made the bets offered on the site, with stakes ranging from €10-200. I have deposits in my b-Bets account totaling more than €900. About €2,300 cash has accumulated in the game account.

When we started asking about the situation of possible withdrawals, it came up that I haven't recycled their betting bonus in the right way. I recycled the 100€ required by that recycling bonus + the 40€ required recycling x 16 is done (€2240) and the meter following that recycling finally showed me that I got it done. When I asked about the withdrawal again, b-Bets' customer service informed me that I had violated the bonus conditions by placing too many bets. The betting bonus is attached to deposits rather insidiously and I wasn't particularly interested in it in the first place. b-Bets' customer service suggested to me that they would change that around 2300 euros to 400 euros and I could try to recycle it again according to the rules.

I think the proposal is outrageous and that bonus recycling is a complete misleading of the customer. We are fun players and for us this is just a nice pastime. Is there any chance of getting the money ever repatriated?

Thanks for your reply in advance.

Regards,

Intake

Thanks for more descriptive information on the situation. But first I would like to ask before I comment on the help, if your case is related to sports betting since you often talk about bets. I am asking because this is not an area we deal with here as we do not have the experts and sufficient insight.

However, as far as the bonus is concerned, the explanation that you have placed a lot of bets seems a bit strange to me. Is it also described in the Terms and Conditions ? 

Anyway, let me know if your case is sports related or not. 

I will wait for your answer.

This case of mine is related to sports betting

Hi, since you said that your case is related to sports betting, as I mentioned, we at Casino Guru unfortunately don't deal with such situations as we don't have enough insight.

So I will offer you some sites where you can tell us about your issue and hopefully they will be able to help you. 

You can find them here: 

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you manage to sort it out, let us know. 

I'll keep my fingers crossed. 🤞

Hello.

I am asking how long Madre will give MGA casino to respond to my complaint I made through them.

,when the casino does not react in any way even to their requests.I won at the beginning of July.2025.2571 euros,

Playing in full accordance with the terms and conditions, with a bonus offer in my email. 100% welcome back boost with the title.

I deposited 50 euros, and this time I hit the Grand Pot with a bet of 0.50 euros, with a multiplier of 5016x.

I wagered the bonus 100% according to the terms and conditions, and the total winnings were this.2571.euro.

The day after my win, KYC requested information about the source of my funds, which I deposited, and support especially thanked me for the extensive and comprehensive documentation, as well as my legal and honest winnings. My account had already been verified otherwise.

Soon my withdrawal was approved. After waiting a little for my winnings to be paid. 2-3 weeks, which did not come from the casino, I asked this support person several times, again, only promises, and assurances that my winnings would be paid. Then one day, 571. euros arrived in my bank account from the casino.

I asked support about this, whether the casino is going to pay the remaining part of my winnings, whether in installments or otherwise, /2000 euros, the same assurance continued, my winnings will be paid. It has now been over a year since my winnings.

Then support states that they are in close contact with the casino management all the time regarding the payment of my winnings, but the management has not reacted in any way. Then at the beginning of October.2025.support stopped all communication regarding my winnings.

I have documented everything from the beginning, after accepting their bonus offer. Message threads with support, screenshots of my winnings, I do not play in prohibited games, only in allowed games, and with the maximum bet according to the terms and conditions, playing with the bonus, I have also recorded this information. as a recorded screenshot and information about allowed/and prohibited games.

I have also been a customer at other casinos of the same operator to this day, and I have had no problems.

This casino in question has also been the subject of complaints to Guru, regarding almost similar problems with the payment of winnings. It seems that the last time they were there was about two years ago.

I'm mostly wondering why the casino doesn't even respond to Madre's requests?

Although my complaint has already lasted for more than nine months. At the beginning of October. Madre accepted my complaint for processing,,2025.

At that time, I logged into my account at that casino, and in their complaints section, I made my complaint to Madre according to the instructions.

I only get a so-called, courtesy update from Madre every month, and Madre says from the beginning that the files I provided are perfect.

The same updates also always go to the casino management, which also includes the names of the management who should answer to Madre.

The casino management does not react to them in any way.

At this point I cannot reveal the name of the casino as my complaint is open to Madre.

There is not the slightest ambiguity in my winnings. 100% legal and in accordance with the terms and conditions of the winnings, which are also specifically granted by the casino support.

I just wonder how a casino that complies with the MGA's terms and conditions can act like this, without any regard for the customer's rights!

In addition, the same casino still sends my email 7 days a week, 2-4 times a day, various cashback offers, up to 200% bonus offers, has been sending my winnings since 2025.

Even though the casino hasn't even paid out my undisputed previous winnings in full, they continue to remain silent.

That's why I'm asking you for advice on this matter, I would be grateful.

Best regards, Endor.

Hmm, I think I already chatted with you or replied to you on the exact same matter. 🙂

Check it out and I will be communicating with you in other thread.

Hello. Yaroslav.

Let's get started right away. THANK YOU for your quick response.

It was in my email today, 7/21/2026.

You asked there if I had asked Madre about the complaint situation. Yes. I have asked her 3 times throughout the process, in a respectful and matter-of-fact tone. I have not (bombarded) them, but rather asked for a review of the situation.

This spring I received an answer to my inquiry. The management of the casino in question has not responded to their requests in any way.

In addition, there was a mention that until the deadline they gave the casino is complete, they (Madre) will make a final decision regarding my complaint.

With the response, there was an official copy of the title of the sitting Madre deputy judge, not just a name on the notice!

If it were legal, I would send you these notifications, as screenshots, anonymously, but while my complaint is pending, I don't know if the casino in question would use this (as a weapon against me?

As for whether I have asked the casino support about paying my winnings, whether the casino is going to pay my winnings/the rest of it, 2000 euros, I haven't asked this for weeks, and the reason is obvious, I only get a notification in my email. My ticket has been created, but no, no explanation regarding my winnings. Most of the time, there is not even a notification about the creation of the ticket, so there is no point in asking them about it.

My behavior is always respectful messages/other, I am not disrespectful towards any entity. I respect the rights of every person, this is already educational, since my childhood!

Additionally, I do log in to my casino account regularly to keep it active, but I don't deposit or play, but I do play regularly at other casinos from the same operator.

The casino I am complaining about has also deleted my account history from my winnings, although I have them saved!

I should also mention that I was a VIP Loyalty customer at the casino from the beginning, and then the casino shows it this way?

I am a moderate Finnish elderly man, I have not panicked about this matter, money is not the most important thing in life for me, but I can't help but think about how casinos generally do not respect the rights of the customer, and yet they themselves demand accuracy from the customer? The impression is created that you can accept offers and deposit, and play, maybe win a little, but if you get a slightly higher win, then the problems begin, especially at the casino in question.

They don't follow the regulations mentioned on their own terms/conditions sites. And they don't even seem to care about possible sanctions regarding the MGA relationship/EU regulations.

with consumer rights in mind.

I assume that already in October 2025, the casino management has forbidden support from commenting on matters related to the payment of my winnings, because support does not react in any way.

Could you tell me, Jaroslav, if I can send you confidentially through this thread, for example: information that I have received from casino support in the past, regarding this/from Madre.

Best regards.Endor🙂

Thank you very much for such a detailed explanation, or rather, for the detailed update on your situation. It’s definitely something that other players can learn from, which I think is quite important. So, once again, thank you.

I was also thinking about whether you could perhaps open a complaint with us, even though I’m not sure exactly how our team would be able to resolve the situation or whether they would be able to take it on. At the very least, you could give it a try if you’re interested and provide them with all the information and evidence you have, especially if you don’t want to or can’t share it publicly on the forum.

In a complaint thread, you can ask our team to mark certain posts as sensitive, so they will only be visible to you and your resolver, and no one else will be able to see them. So that might be an option worth considering while you’re dealing with Madre.

Alternatively, you can simply wait and see what the ADR body eventually says, how they respond, and whether the casino responds at all. I would probably avoid posting all the details here publicly for now, just to make sure you don’t accidentally interfere with the process you’re currently going through.

Hi.Jaroslav🙂

Thanks again for your reply,

.That's exactly what I've been thinking about, should we wait for Madre's decision?

However, I still wonder why the casino admits/supports the legality of my winnings, and supports them with special emphasis, and has not even presented any fabricated reasons for my winnings from the beginning. However, I would have been able to refute them with my files, which I have recorded from the beginning.

The most confusing thing, however, is the fact that there is absolutely no ambiguity about my victory,

It really isn't!

just the casino's unwillingness to pay out the remaining 100% legal portion of my winnings/2000 euros.?

The casino I mentioned earlier paid 571 euros, without justification, and I received it in my bank account only after numerous inquiries related to the payment of my winnings, and I immediately sent the receipt from my bank to support when the payment had arrived in my bank account. Support did not even know about the arrival of this payment/possible payment date, only thanked them for informing me that this amount had been paid. and assured that the rest would definitely be paid. I have never heard of such an action, casinos have always presented some ambiguities to complainants if they have tried to void the payment of winnings, citing a violation of the terms and conditions, or other matters, but when in my case, there is no justified reason to refuse the payment of my winnings, this is confusing! Of course, I also wonder why Madre is giving the casino such a long time to respond, even though the casino management does not react in any way.! With confidence. Best regards. Endor🙂

I’d say it probably depends on when Madre is expected to get back to you. I’m not sure when that’s supposed to happen, so ultimately, it’s up to you how you decide to proceed.

Of course, I have no idea why the casino is behaving the way it is. But, as we’ve already discussed, we’ll have to wait and see how this situation ultimately unfolds.

Hello. Yaroslav.

That's what I thought too, I'll wait and see when Madre responds, in the form of a decision.

And if necessary, we will come back to this with you.

All the best to you/the entire Guru team.

Best regards.Endor/Lars-Erik🙂

Alright then, I hope Madre gets back to you with some positive news and that everything is ultimately resolved fairly. I’ll keep my fingers crossed for you.🤞