AztecParadise Casino - general discussion (page 3)

I believe that even if a casino uses someone else to handle the promotions, they would send it from the official email of the casino, though, because only that way would their players trust it, actually. And, unfortunately, that is where the issue can arise, like in your case.

Isn't it so?

If the third party doesn't have the necessary information, like about all the excluded players, they will use all the emails in the casino database and send the promotions. It is not right at all, of course.

That's very naughty lol

My withdrawal was rejected and I was asked to submit KYC documents again. After submitting them, my account was banned.

I have contacted support, but I have not received any response.

What should I do in this situation?

Could you tell us when exactly this happened and when you contacted support to find out more?

Please check the spam folder in your email, as these kinds of messages could end up there sometimes.

I noticed that my account was banned three days ago, and I also contacted support three days ago.

The withdrawal was rejected six days ago.

Are you in contact with the casino whatsoever? No explanation in your email?

Perhaps you should file a complaint so your team can try to find out what is going on. If you're interested, here is the link where you can do so.

I have requested game check to test the games on the site. We shall see what the result is.

Hey! I'll be first in the line waiting for the result. 🙂

It would be great if they emailed you directly when they have checked the site.

Hm, in my opinion, this process may have the same limitation of feedback that we know from situations when players notify "us" about unknown or unreviewed casinos. Once the review is done, e.g., a month or so later, we have no direct feedback. If you know what I mean, it can be difficult to get back to that player once the review is done.

How do you guys review the casinos?

I think I've answered my own question after looking at the "learn about us" section

😁 👍

Eventually, for anyone else interested: https://casino.guru/guide/our-casino-reviews