AuraKasino Casino - general discussion

If you want to discuss anything related to AuraKasino Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I want to write a warning to everyone about this casino. I deposited 1350e and won 2500e, I have been waiting for my withdrawal for 3 weeks, a week ago I received a message that instead of 2500e they will only pay back my deposit of 1350e, and that they already credited it to my bank account, I still have not received even my own 1350e back to this day. I have been sending them emails for a week, to no avail, they do not respond.

They justified the cancellation of the winnings by saying that when I made a 2500e withdrawal, I asked for help so that I wouldn't cancel the withdrawal and close my account. They closed my account at my request, and a week later they announced that I wouldn't receive my winnings according to the responsible gaming rules, even though their terms of use say that a player can close their account, and the withdrawal request will be processed regardless.

So if you want to lose both your own money and your potential winnings, then this is the right casino for you.

Hello, and thank you for sharing. It sounds like a negative experience for sure. I just did not understand the situation very well, because at the same time you mentioned loss of potential winnings, which are never granted and thus cannot be lost in advance, yet it seems like account closure played some role too.

Could you please explain again why the casino decided to partially void your winnings and what role the account closure request played?

I honestly do not dare to guess what and why happened and could use your help. I found a complaint about this casino, but it only appers to be about delayed payment at this moment.

Please ensure mediators know about your concerns as well.

On April 21, 2026 I made a withdrawal request for 2500e

I then requested that the account be closed:

close my account now

On April 24, 2026, I received confirmation that my account had been closed at my request.

On April 29, 2026, I received a message from them:

Following a review of your account by our relevant department, your case has been assessed in line with our responsible Gaming policies.

As a result, the withdrawal request of €2,500 cannot be processed.

Instead, a full refund of your deposits in the amount of €1,350 will be issued to your bank account ending in Xx

I asked them what policy they follow to void my winnings could you send me that rule in your terms and conditions.

On May 2, 2026 I received a response:

As previously communicated, a decision has been made regarding your case in line with our policies.

The withdrawal request of €2,500 could not be processed. Instead, a deposit refund of €1,350 was approved to your bank account ending in x

I asked again under what rule my winnings are voided, and to this day I have not received an answer, I have not even received 1350e and the email received on 2.5.2026 is the last one I received from the casino, they have not responded to any of my emails, which I have sent a lot.

Hi!

i think i have the same issue. i have been waiting money now from last thursday.

for over all i have waited two weeks(cause of the kyc).

Did you get your money still?

Could you please clarify whether you're still waiting for your withdrawal because of the KYC verification process, or has the verification already been completed and only the withdrawal is delayed?

At Casino Guru, we generally give casinos up to 14 days to complete the verification and withdrawal process. If this timeframe has already passed and the casino isn't providing you with any reasonable explanation for the delay, I would recommend submitting a complaint on our website. Our complaint team will review your case and see if they can help.

Kyc has been processed and at the same time my withdrawal had been approved. This was 18.6

I do not get info regarging my assumed outgoing wihdrawal and my bank needs payment receipt of the iban payment. We cannot locate the money if we do not get receipt. Its been now a week and it is not that slow with the iban transfers of the payment have been really made.

Okay, I understand now. If it was approved by the casino, I’d probably wait a little longer. If it was a bank transfer, it can sometimes take up to 5 days, not counting weekends, of course. I’m confident that it will work out somehow and you’ll receive the money. 

So are your payment deposits stuck or what IBAN receipt do you need? Aura Casino voided my 2.5k winnings, claiming that my 3 deposits to them got lost in transit, however they were removed from my account and never returned, I lost my 2.5k winnings and my 1.3k deposit.