Art Casino - general discussion

If you want to discuss anything related to Art Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, is there any address I can go to if I feel cheated by this casino? The regulatory authority's website says that you shouldn't contact them. There are addresses/phone numbers/organizations on the provider's website that you should contact if you have a dispute or something. But I can't find any addresses on the website of this casino. Does anyone have an email address for me to write to if my efforts with this casino are unsuccessful on certain issues? Or is it advisable to contact the regulator?

I feel you should find the complaint feature quite suitable. As far as I can see two complaints were successfully resolved for you in the past, so if you need help again, go on and submit another one:

https://casino.guru/complaints/create

What do you say, sounds good to you?

I don't think you can help me the point is that I've already told the casino twice that I don't want to play anymore and when I closed my account they lured me with offers. This casino exploits people and drives them into gambling addiction. This casino doesn't care about player protection or responsibility, it just wants money. In addition, the slots in this casino are controlled and should be monitored more thoroughly. They gave the casino a very good rating, so why should I file a complaint here? Doesn't help.

It's a fresh casino, so we inform:

"We've thoroughly reviewed Art Casino and marked it as a fresh online casino. It hasn't been operating for long enough, so it's too soon for us to give it the normal Safety Index rating we give to established casinos. "

May I know how exactly this specific casino drives people to gambling addiction? Spam promotions are sadly pretty common. I agree a vulnerable player is tempted, but honestly look on the TV these days... Would you instantly buy a car because the advert says it's your life chance?

Allow me another question, what makes you think the slots are controlled, please?

The way they work, it's technically impossible:

https://de.casino.guru/wie-automaten-spiele-funktionieren-mathematik

People intend to remember the losses, and it makes them believe they were unbelievably unlucky, so the slots are tempered.

I understand such frustrations, but believe me when I say the casinos are more likely to provide fake games rather than control genuine slots.

If you are strongly convinced something is wrong, submit a complaint. Complaining on the forum changes nothing.

Well, it's a pity when the casino limits you like that. Does it say somewhere in the terms and conditions that it can do so, or did you try to ask the support why it is so ? 

Other than that, is the casino suitable for you ? Have you had any other problems besides this ? 

Hi it was sorted out there was a glitch with the system everything's ok now I must say customer support was great and overall I have to say I would strongly recommend this casino now

So it's perfect that everything was finally resolved in a relatively quick period of time. You might want to leave your post on the forum next time, because then my reply loses a bit of context, since I'm actually replying to basically nothing with my first post. 

Anyway, I wish you many more wins and trouble-free situations in this casino. Good luck. ☘️