ForumCasinosAPlay Casino - general discussion

APlay Casino - general discussion

3 years ago by mitko78
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4102 views 5 replies |
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3 years ago
If you want to discuss anything related to APlay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
3 years ago

Please help me to take my winnings honestly and according to the rules of this fraudulent casino.

mitko78
3 years ago

Hi, what happened? Could you send us more details?

3 years ago

hi,i claimed first deposit bonus and i finished it for a few days,then i verified my account and order withdraw.after 2 days my balance disapere and from 5300 now is 0.00.i receive email from the casino that security department cancel all my bets because i broke 2.5 term from their rules and without any proof or explanation they stolen my balance.i receved my deposit of 392 euro back 2 days later but they stolen me 5300-392=4908 euro without any proof,only explanation is security department decision.PLEASE HELP ME.

3 years ago

They use this term to cancel all my bets without any proof that i broken.

it is 2.5 from betting terms:2.5. The company reserves the right to close the game account and cancel all bets made on this account, if the company determines that:

- at the time of betting the client knew the outcome of the event;

- the client was able to influence the outcome of the event, being a direct participant (athletes, referees, coaches, etc.) or a person acting on their behalf;

- bets were made by a group of betting partners acting in concert (by a syndicate) in order to exceed the limits set by the company;

- the client has several gaming accounts (multiple registration);

- the client is suspected of using special software or hardware to automate the betting process;

- any dishonest methods of obtaining information or circumventing restrictions established by the company were used by the client.

mitko78
3 years ago

If you believe that you did nothing wrong, then it's probably the best option to submit a complaint here https://casino.guru/complaints/create

Our team is going to take a look at it 🙂

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