AllReels Casino - general discussion

If you want to discuss anything related to AllReels Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Unfortunately there are those non-professionals who are not right. I opened a new account, made a deposit and they did not give me the bonus. When I asked why I was told that I have 2 accounts. I never made a second Account at this casino. I was also told a lie that my username is something else in Arabic while I am from Greece. They lied to me not to give bonuses.

Hello,

did you use any VPN app?

I'm not sure what you meant by "I was also told a lie that my username is something else in Arabic while I am from Greece"

Anyway, the bad thing is that this casino does not seem very fair, just check their current reputation and warnings.

You can do so here.

They just told me that I have a second account and they told me that you say something like AR KALANA which I do not have and I do not even know this name. They simply told Lies in order not to give the bonus. I first entered this casino and I will not play again. because that's unfair

I did not use any application, I just log in from google chrome as I play in all casinos

Well,

without any proof provided by the casino, such as IP and device comparison it is still a theoretical debate, I'm afraid.

Is it possible that anybody from your household or a neibourhg sharing the same internet connection would enter this casino?

It's a pity that we can hardly force any casino to provide the player with a bonus simply because any bonus is something you get "for free" and it is up to the casino to decide who meets the requirements and get the bonus. 🙁

I understand this but from the moment you give an offer you can not help but give what you are lying. How can I then trust this casino to gamble my money when it just does not do the simplest thing to give a bonus that says at the beginning that it will give. They sent me an email and it says put 20 euros and more and I will give you a 280% bonus and then you do not give anything this is real theft. No one enters from the device and from the neighborhood if possible we do not play casino except me in the family nor do I have friends who came home to play casino. It's just unbelievable this casino is the reality and I hope they do not do this to anyone else

We are not talking anymore if he will give the bonus. They can do whatever they want, I do not blame them, it is just not right to tell the players to put 20 euros and I will give you a 280% bonus and then he will not give it to you. Do you see all this as correct?

It can simply be because you have the same IP address as someone who's living around you. That can simply happen to anyone and if this is the only reason they have, they should allow you to withdraw your deposit back.

I also mentioned this and they said that they do not accept to withdraw my deposit back because I told them because you do not give the bonus I do not play in this casino and I would like you to cancel the deposit I made and they just said that it is not possible and that they should simply exclude me. Do not be sad I have fallen into the wrong people it does not matter I just wish to be careful those who play there

Frankly, it seems that the Allreels Casino is not very interested in dealing with players.

I think they do not want to investigate this possible IP problem further and only do what's simple and better for them.

In that case, I see it as a false advertisement since you deposited in order to get a bonus which you never received. I can see you already submitted the complaint so let's see how it develops. Anyway, the casino doesn't have a good reputation according to our reviews so I wouldn't recommend playing there.

I informed them that I will not play the money I deposited either as it is not a trusted casino since they did not put the bonus as they said in the ad but it does not have good reviews anyway you are right unfortunately I did not know I had to check before depositing. Thank you very much I am new to guru casino and I did not know about the site you do a very good job I will be careful from now on.

We are happy to help - if possible.

Please keep in mind that the casino's reputation matters, we are most likely to help players with a problem in a decent casino rather than in a poor one. Also, the chances that you'll face some serious issues highly rise in the bad casinos - I'm sure you know.

Stay in green numbers 🙂

I registered here on 06.07 , immediately verified my account, deposited 2 times and lost. Ok just had no luck. On July 10th I deposited another 20 euros and really won 2000 euros with a bet of 1 euro in a game, Book of Fallen. On request in the live chat at which intervals I can have it paid out. I was told 3 payouts at the same time, i.e. 3 times 400 euros, because 400 is the limit. They asked if I didn't get any email, no I didn't, also no email when I registered to verify my email. They told me to send more documents, which was fine with me and they did. But then they say they will contact the game provider to check my game session. The whole thing takes 3-14 days. I don't understand why this is the case, it seems to me that the payment is just being delayed. I already had a problem with Dozenspins, which also belongs to this group, because of the payout. Also the same problem that no emails arrived. In the live chat I was told I should change my settings for my email service, I had never changed my settings in my email account, I also get emails from all other casinos. It's all a bit strange and that's why I made a complaint. I don't know if what's happening right now is all legal. I've had such high wins in this game before, in other casinos. What is so strange about it that you have to check this now? Or am I implying something here? I don't know, I'll see what comes of it. What is also very strange is that I can only see my game history up to just before the one game where I won that 2000 euros. Why do you think I can't see this exact game? For me everything is just negative, except for the win. Just will I ever see the money? I still don't get any emails, I've raised the problem several times, but no one responds. I constantly have to go into the chat to ask what the status is. I created a new email address just so that the casino, the support or the finance department finally gave me some information, but now nothing comes. Has anyone else had this problem?

I just hope you have not experienced some sort of bug in the game. This is most likely the reason why the casino reached out to the game provider. As you said in your complaint, now you have to wait untill further notice comes. This is not a topic for chat operators, I'm afraid.

It is very interesting you're having the same email problem within the whole group. One would say they should work on their email settings,... 🤔

So for me this game definitely ran normally. I started it and the rollers ran normally until the end, I didn't even stop. I really wouldn't be surprised if they say so. Yes, can only wait anyway.

Well, I'll be here once you have an update. I'm interested to find out what the game provider's conclusion will be!

Have a cool Sunday! Preferably without any issues!

Hello I have 25 fs for logging in with mobile number. And get an email address. About the pages no deposit with code. Everything works. No problem, you have to convert the profit from it 35x to make a real profit. I did that and then won 563€! wanted me to pay out. Do I still have to deposit 20€ won another 300€. MIT once upon a time all my money was wag. The €300 comes from my deposit and has nothing to do with any bonus. They want to be paid today

Hey! Congratulations on making it through the wagering! 🙂

When it comes to bonus terms and associated withdrawal, I would say the necessity of the deposit should be explained by the casino.

Usually, you need to deposit the same method you would like to use for withdrawal - it's called a verification deposit, and as the name suggests, by doing so, you allow the casino to verify the payment method and sync it with your casino account.

Is this the case, perhaps?