Afun Casino - general discussion (page 2)

I see that you have not replied to Petronela's complaint, so could you please answer what she is asking so that she can try to help and move things forward ? You can do so here at this link: https://casino.guru/afun-casino-player-s-account-abruptly-blocked-by-casino

However, I hope that you would like the situation to be resolved, but we need to work together to try to help you.

I have opted out of receiving promotional ads on my phone number, but I am still receiving text messages.

I feel like they are using my personal information for their own purposes.

The promotion is poor and requires you to wager 30 times the amount you win as a bonus to access it. A practically pointless event.

Poor service and bonus games that never appear make us spend more money. This happens with any slot machine game.

This site is highly suspected of being manipulated, so never participate in refer-a-friend events. Even if you earn money, it's a system where you can't get everything; it's just a service.

Don't let your friends spend their money on this shitty place.

Furthermore, there's no such thing as a self-exclusion system, and even if you request a permanent ban by email, you'll never receive a response. I think this is intentional evasion.

As with all casinos, I lost interest in this site due to the bonus games never appearing for 3 weeks except the first week and due to continuous losses.

I'd rather you enjoyed the free games. This is one of those sites I really don't recommend.

Those are very good observations, and specifically the self-exclusion part is extremely inconvenient.

I found this in their terms:

"6.9. Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not bet anything you can’t afford to lose. If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Just send a message to our Customer Support Department using your Registered Email Address that you wish to SELF-EXCLUDE and this request will take effect within 24 hours from the moment of its receipt. In this case your account will be disabled until your further notice, and you won’t be able to login to it."

The absence of the email contact is not amusing. Since you have not received any kind of acknowledgement, I assume that your account has not been closed. Is that so?

Well, not very responsible, if you ask me.

I deposited 5,000 pesos at this casino for a soccer game I wanted to bet on. I bet and won the game, and that's when the withdrawal barriers began. You had to complete a bonus that you didn't even claim in order to withdraw your original funds. I asked support to remove the bonus balance "which was 0.96 cents Mexican peso," and they told me it couldn't be done, that it went against their policies, and I don't know what. I complained in the Telegram group and in the casino chat, and they blocked my account along with my funds there. I DO NOT RECOMMEND THIS CASINO; THEY ARE THIEVES AND SCAMMERS.

Okay, so does that mean you have activated the bonus or not? From what the casino told you, it looks like it. I understand that you have to fulfill it, but if you have a bonus balance and wagering hasn't taken place, you will have to roll it over. 

Anyway, if they blocked your account, you won't be able to do that. 

If they didn't tell you why they did it and just blocked it, I would file a complaint here on this link. 

Our team will try to help.

Please, casinoguru, help me close my account at this casino. I've asked many times, they've scammed me twice. This was the last time, after they manipulated a slot so that it wouldn't pay out, where I won a prize and the site crashed and they manipulated the result.

my id: 1227704

here are my details. I don't want to talk to this casino anymore. Thank you

The casino has conned me once again.

I got out 50x €7.50 on the PG soft slot Cash mania,

and the casino only paid me €7.50

I contacted the agents and didn't get a reply.

this casino cannot continue to be open and to run this scam.

id: 1227704

Unfortunately, we are unable to help if you stop responding to your complaint.

Since I opened my account with afun I have never been able to collect my weekly refund for losses. I have already spoken with the live chat and they say that it is already resolved and nothing. Weeks and weeks go by and I am still in the same situation. I need help to claim this or to be able to collect them every week. I am tired of it always being the same and the afun chat ignoring me.

Unfortunately, I am not sure if we could help you with this, as it is related to the refunds from the casino, and it is only up to their decision whether to give it or not.

I surely understand your frustration, though, because if they say that they give the refunds, they surely should do so, right?