9POKIES Casino - general discussion

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I really like this casino, BUT.. Many flaws that make you feel like an idiot for depositing there.

if I have a casino I stay with it and I have deposited close to 20k there.. And I have won a little over 5k which is not really much.

A couple of problems, The wheel that they offer if you deposit $30.. I have had over 200 spins.. And probably won $115 - $130 off it in LITTLE bits the "Try Again" will win 97% of the time and I know it’s a scam to make the customer feel they are being rewarded with something that has absolutely NO chance of giving you anything (Apparently it’s all based on luck 🤷‍♂️). I have deposited in 1 day close to $1200 or over, I asked for a coin bonuses and got……. "$27" twice (Not the same day). What I am saying is the coin bonuses are a joke.. $5, $8, $10 and $27 twice and then give you quite bland and bullsh*t replys. I get after 12 there are coin bonuses but never ever I have won off the money I have received off them it’s quite a headache and frustrating.. I know casinos aren’t mean to pay out all the time, That’s the gamble you take but when a casino is more or less not providing the right amount of chance to win something. It’s wrong.

There is some customer service that seem’s to be nice, Then there is others that just rude.. And some customer services with man names calling me "dear", Makes me even more suspicious.

Even their "VIP" bonuses..

Spend $50,000 and get $99..

Spend $100,000 and get $199..

It is absolutely madness..

I am hoping maybe this changes something there..

Other than these things.. Love this casino and fast payouts (The couple of times I have won)

I just hope they start treating their customers better

It is actually right that it is pure luck whether you win or not or how many times and so on.

The casino should also include the information about the RTP (return to player) from each game, though, but we all know that the casino always wins in the long run. Right?

Please make sure you enjoy yourself when playing and don't go over your limits just to chase a win.

Thank you for reviewing this casino, though, and telling everyone about your experience.

Sorry for the unpleasant experience. All the games on our platform are from well-known providers, and the RTP cannot be adjusted by us — this is something we can 100% guarantee as fair. The same applies to the Lucky Wheel; it’s an additional benefit we’ve integrated into our site, and we are not able to change the winning odds for customers.

As for customer service, we will also be making improvements. If you’re willing to come back and play, we would like to offer you $38 free credit as a token of appreciation, since your review has given us the opportunity to improve.

Just Kindly tell customer Jing give 38$ then you can get the free credit thx Mcloy

Hello there.

Your post sounds like you are representing this casino. Is it so, please?

If yes, please read these rules and follow the instructions.

Thank you.

This site USED to be half decent but lately have turned rotten!

I am a long time customer (approx 2-3yrs) my total deposits care upwards of $150K.

I am having more and more unpleasant/negative interactions with this site and it's customer service lately. The last 2 days my withdrawals have been left "processing" and unpaid with staff claiming their banks are experiencing technical issues and unable to pay my winnings.

You get given the same copy paste pre-written script, clearly just trying to make collecting winnings difficult so that players give up and cancel withdrawal requests to play their balance down instead of receiving the money.

My advice would be AVOID THESE GUYS!

I'm moving onto a different site that values and respects their customers and does right by them.

Hey, thanks for sharing. I guess this is a bit disappointing after being such a loyal customer. May I ask what the current status of your withdrawal is? You see, we can try to help if the money has not already been lost, so you have a choice if the situation remains unresolved.

Thanks Radka, any help or advice would be very much appreciated 🙏🏼

My withdrawal ($800) is currently listed as "processing".

My first withdrawl request was submitted at 7:36am yesterday (4th Sept). It has been rejected and resubmitted 3 times since then.. they are still maintaining a banking/technical issue on their end and that they are working to complete it as quickly as possible.

What I don't understand is how they are accepting deposits and processing other withdrawals (shown in the live feed) but not able to pay mine.

Thanks again for the reply, look forward to hearing your feedback

Hello, you're welcome. And thank you for the details. I understand how perplexing it can be to see deposits go through while withdrawals are rejected. As a result, I'd like to narrow down the expectations: those two things are incomparable because the deposit requires no action on the casino's part, whereas the withdrawal is an entirely different scenario. However, the section on other withdrawals may indicate that players, who may be from other countries or use different payment methods, have their withdrawals processed normally. I'm only guessing, of course.

Thus, what the casino told you may be correct, and it could explain why the repeated withdrawal requests failed.

So I assume if there has been a technical issue the casino has to find a way to solve it on their end or, as I would greatly appreciate, provide an alternative and functional withdrawal method.

I would like to say that losing a loyal customer is, in my opinion, not the casino's goal, but I understand that it may look different from where you stand.

Very true with the withdrawal methods, I hadn't actually thought of that!

I was only so sceptical about the casino because 2 days prior to this $800 withdrawal they had done the same thing with another withdrawal (for $3300).

They rejected without reason (I asked) so I resubmitted for $1000 which was processed and then submitted again for the remaining $2300 but was told the same story about a banking issue on their end. That dragged out for about 24 hrs before I cancelled.

And in regards to this $800 withdrawal I gave up after 3 days of asking and getting the same copy pasted msg.

I haven't been back on their site since, they have successfully lost me as a customer 🤷🏼‍♀️

Thanks again for the time and effort to reply and provide another perspective on the situation 🙏🏼

After reading about your experience there, I understand your decision. Similar experiences always perplex me because it is difficult to acquire loyal customers. I won't start with that again, no worries, but in this case, where the problem occurred on the cainso side, if I'm not mistaken, sending automated or even AI-crafted non-saying but perhaps polite messages is very likely making things worse.

Well, thank you very much for sharing that here on the forum.

Let's just add that I hope you have, or will soon find, an interesting new casino. 🙂