888 Casino - general discussion

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The whole gaming experience at 888casino was a hellish nightmare. I deposited 30 euros and accepted the bonuses to play. I played and finally won so that the wagering was completed and my winnings could be withdrawn. Then it started. Documents were asked for. I sent a picture of my driver's license and electricity bill. I received a message in my email that the address document was accepted, but the driver's license could not be accepted. I logged into my casino account, which said the opposite! So the driver's license is ok but the address is not. What the hell? I took a new picture of the electricity bill. Rejected. I took a third picture. Rejected. I took a picture of the credit card. Rejected. And again I received two kinds of requests in my email. I did a test and posted a picture of the complaint text I wrote. Rejected immediately. So they were not even looked at!

I gave in. I gambled all my winnings on a jackpot and got on the chat (again) and asked to close my account asap.

That's it. Shitty casino. I've never encountered anything like that in 58 years.

P.S. I wrote in Finnish and I notice that the translator didn't translate all the points exactly correctly, but the main points were clear from the text.

Hello, I'm so sorry to hear that you ended up losing your money. 

If this situation ever happens again, it would be best if you came here so we could try to help you. 

Did the casino not write to you or give you a reason why your documents were rejected? That's probably the most important thing to come out of all this. 

I understand that players can sometimes get frustrated, but in this case, the casino basically won and faces no consequences.😕

Yes that is true.

They said once that pic of document was not clear enough. After, same automatic answer came repeatly.

So first when this nightmare startwd:

1) they ask new pic of id card in email msg

2)but in game account they ask, not id card pic at all but pic of utility bill etc. They said pic of my driver's license is ok tho in email they said otherwise. That was first red flag

3) send pic again. Of utility doc.

4) next took a chat with "santa's little helper" online. She "didn't know" anything previes happenings. Ask me to send pic there again. Tried 3 times, everytime chat cut down!

5) next got two different emails. Again! One me to send id card pic(what the f?) And another email from "team" ask to send once again pic of utilitybill etc. But not id card, that is ok already they say.

6) sent again new pic but they could not use it..

7) sent again new pic..same..

8 ) sent pic of my own complaining letter, as a test, same answer ..we could not use..

9) sent it again, same answer in few minutes

My last pic of bill was screenshot from my electricity company's page and it really was clear as a water. But same answer.

Then I knew will never get my money out.

This took more than a week.

Anyway, that's all from cold snowy Finland(minus 20 cels).

I hope ppl be aware 888casino's methods

I believe it must have been more than unpleasant to go through this process when the casino kept asking for one thing and then another and there was always some problem.

As I said, if anything comes up in the future, be sure to post here before you lose your money. I think it's better to resolve the situation than to end up like this.

I'm keeping my fingers crossed for you and wish you the best of luck.