3 years ago
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I've been trying to receive the money I earned on this site for 25 days and so far nothing, and the same day I registered my account was verified and they claim that my account is being verified but it's a lie! I deposited 30 reais to win the bonus and I won, their bonus money they quickly took from my account, but now mine is in a mess! Do not play on this site!
Hello there.
Has the casino explained the issue to you? Are you not able to withdraw in a technical manner of speaking? Do you now have any pending withdrawals? Or are you stripped from withdrawing the balance because of terms and conditions, like players are not able to withdraw bonus funds or so?
I'm trying to figure out what's the main trouble.
Edit: found the complaint - so, it's the verification. Well, I hope we will help you out soon. 🤞
If I may say, you should focus on passing the KYC. The first withdrawal is usually the longest and more complicated. The casino simply can't verify you some other way. Try to stay calm and cooperate.🙏
Hello GuiGrossmann !
As you are not registered on the site, we are unable to identify you on the service and help you resolve your issue. Please login or provide us with the phone number or email you used to register with our casino.
Once we have that information, we'll get back to you as soon as possible.
I'm trying, friend, but I operate on several platforms and I've never had this type of problem.
Hello GuiGrossmann !
As you are not registered on the site, we are unable to identify you on the service and help you resolve your issue. Please login or provide us with the phone number or email you used to register with our casino.
Once we have that information, we'll get back to you as soon as possible.
Olá, GuiGrossmann !
Como você não está registrado no site, não podemos identificá-lo no serviço e ajudá-lo a resolver seu problema. Por favor, faça o login ou nos forneça o número de telefone ou e-mail que você usou para se registrar em nosso cassino.
Assim que tivermos essas informações, lhe daremos uma resposta o mais rápido possível.
I read your posts as well as the casino's reply dated 4 days ago.
So, how did it turn out? Are you in touch with the casino? Any explanations?
Good morning, nothing yet.. Casino gave me 5 days to withdraw the withdrawal and it's been 10 and nothing.. frustrating
Hello.
I hoped for more positive news. Anyway, are you still able to contact the casino? When was the last time the casino updated you by other means than on the forum, please?
I was answered by the platform's online service on the 8th, they told me that until the 13th it falls.. but I'm afraid it's like the one before that they waited 5 days to find a problem later and tell them to wait longer.
I'd say, if it feels the same, you should wait at least 4 days and then update the complaint.
No better idea at the moment.
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