7Signs Casino - general discussion (page 2)

That is really unfortunate.

I can see, though, that our team has already started to investigate the matter in your complaint, and soon we'll try to contact the casino regarding all this.

Please watch the timer, and we'll inform you about next steps.

7 Sings Casino

I participated in the Evoplay Lucky Joker tournament two weeks ago and played very actively over a period of four days. During this time, I was ranked 3rd.

Suddenly, all tournament-relevant games have disappeared. I have already taken the following steps:

Cookies deleted

browser in incognito mode

Tests were conducted on multiple devices (a total of 10 devices belonging to colleagues).

The tournament games were not available on any of these devices.

I have already contacted support, but have received no help or feedback regarding this problem. No one is responding.

Have you contacted the live support, or did you send them an email as well?

Was there any information about the tournament, like when it will finish or something like that?

I hope that soon you will have some updates for us regarding this matter.

I contacted live support and sent an email, but it's always the same story – nobody really wants to help. They claim Evoplay removed the games. It can't be that they just happen to remove all the Evoplay games that are included in the program. After that I couldn't continue, but I easily deposited 500 euros in the hope of winning something...

Well, it is hard to believe that the game provider would remove the game if the tournament wasn't finished yet, actually.

So, are you sure that it was still running? Have you deposited to participate in this tournament?

The tournament began on November 29, 2025 at 00:01 UTC and was scheduled to end on December 8, 2025 at 23:59 UTC. Only Evoplay games participated in this tournament.

I actively participated for three days at the beginning of November 29, 2025, and paid a total of €500 in order to be able to complete the tournament properly.

After three days of play, I was in 3rd place with winnings of approximately €700.

When I wanted to continue playing the following day, all Evoplay games were suddenly no longer available at 7 Sins Casino.

I contacted support immediately, but unfortunately they were unable to help me.

As instructed by support, I have:

Cookies deleted

used a different mobile phone

I tested my account on a colleague's mobile phone

In all cases, no Evoplay games were visible.

I understand. So perhaps you should try filing a complaint here, and our team will look into it, if possible.

I believe that you've got nothing to lose, right?

What can you achieve if you file a complaint here about 7 Sins Casino? Do I have any chance at all of getting my losses back?"

You know that I am unable to answer this question. There's always some possibility, though.

It would be very kind if we could file a complaint about 7 Sings Cadino...could you help me with that? 😊

I posted the link in one of my previous posts where you can do so. If you have any difficulties, just let us know, of course.

What kind of difficulties are you referring to?

With submitting your complaint, of course.

And did filing complaints help anyone?

Well, we have helped many of our users until now, of course.

I hope I will also receive help 😇 Thank you for your efforts 🙏