7K Casino - general discussion

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I have a balance of 1,700.00 Mexican pesos that I haven't been able to withdraw because they say I need to verify my address. First of all, I don't understand what my address has to do with it. They've had it since I registered, and I've texted them asking how to verify my address, but I haven't received a response. I've already sent them my voter ID, which is the official ID for Mexico.

Hi, this is quite a common procedure and a normal request from the casino when it comes to verification. What's unfortunate is that they didn't tell you exactly what you should send. So what does it show you that you should deliver? I know that sometimes players send bills that they pay for like electricity, phone or something like that if your address is on it. If not, I would try emailing them or contacting live chat to see if they can help. 

How long has this situation been going on? 

Hello, I was able to withdraw my balance, thank you very much for your support.

but so that they have knowledge.

I also sent you a photo of my voter ID card (INE).

THANK YOU VERY MUCH FRIENDS ✌👋😃

I had a very bad experience and I have photos and videos where they blatantly did not allow me to make a withdrawal and they only answered that they were following a protocol but the withdrawal was never approved.

Hello,

It appears to be a challenging situation, and it is certainly wonderful that you found this forum. Do you know what would be a good follow-up? The casino's statement. So far, I understand your concerns about the casino's approach of not allowing you to withdraw funds; however, if we want to fully understand the problem, we must also consider the perspective of the casino.

Can you kindly share in any form (screenshot, copy/paste text) how the casino explained this situation to you?

What, in their opinion, was the reason for not approving your withdrawal, please? You see, I'm not asking just out of curiosity; I aim to lend you a hand.

This was the answer they gave me and in my helplessness to see that they had simply stolen my winnings, I decided to play and obviously I didn't win anything again 🤷🤷

This was the reply to your email

If you need the text of the emails translated, let me know and I will gladly translate it.

Oh, that's really wonderful news! 🐱‍🏍✨🚀

I hope this is a positive sign for the others as well. I probably did not get the ID card but it does not matter as long as you have the money from the casino. I reckon. 😉

Thank you for sharing!

Probably the best thing that could have happened. 

I didn't think it would be so soon but still.

Did the ID eventually sort it all out or did you send something else? 

Anyway, congratulations and I wish you many more wins and successful withdrawals.🎉☘️

Thank you, and please don't worry; I use Google Lens to help with translations. Let me take a look and I will get back to you based on what I gather from the screenshots.

Oh, with all honesty, I was expecting at least something a bit concrete. So, the technical team is working on your withdrawal, which feels unusual at best, because that would suggest a technical problem on the way and I would expect to suggest different current working payment methods.

Well, thanks to the other player, we still know the casino is capable of paying, though if I may, I would ask the support what other payment options are currently available to you.

Or perhaps, did you try?

Well, I got desperate and started gambling with the money and it didn't give me any kind of prize anymore and since then I've been playing and it's just losing.

Oh, I'm sorry to hear this.

Would you consider setting up responsible limits for the days to come? I think taking a little break would be beneficial as well.

The problem is that once you become restless and the casino still has some technical difficulties to resolve, it feels doubly tricky to continue playing under the same conditions. I hate to be that direct, but still, what happens if you win again?

Yes, I understand, but I already knew that I wasn't going to be given what I had earned, and so, at least it served as a pastime.

Ok, fair enough. As long as that works for you, all is well. I was just a little worried. My apologies. 🙂

What are your most favorite games for having an entertaining session anyway?

I have a problem. I made a withdrawal from bet7k and it appeared in the approved details, but it turns out that a full day has already passed and the withdrawal I requested is not reflected in my bank. What should I do in this case?

And in my personal information, where my ID number is, I couldn't change the name, and it remained with my email address. How can I correct that and enter my personal name?

Hello, did you ask the casino about your concerns, please? The information under which you registered in the casino should match your ID; hence, I would inform the casino and seek support. In my opinion, this needs to be fixed asap, because withdrawals are usually only approved upon successful account check.

Did you already verify your casino account, please? In any case, please forward your concern to the casino support at once.