5 months ago
Hello, to start with, it would be best to know why your account is blocked, did the casino tell you? Did you play slots or something else? Do you have money in your account?
Please let me know.
0
Hello, to start with, it would be best to know why your account is blocked, did the casino tell you? Did you play slots or something else? Do you have money in your account?
Please let me know.
Yes, and according to the complaint I saw, you provided a card that was not in your name but in your brother's name, which is a violation of the rules and therefore you did not pass the verification.
Therefore, you will not be able to withdraw money and I would say that is one of the most basic things to look out for and therefore have everything in your name in the casino.
I don't think the casino will accept that if you have used something that is not in your name. You can try emailing them, but I highly doubt they will change their position.
I don't think anything could be done. I would probably just say that you need to learn a lesson from this situation and not repeat similar mistakes.
When I tried to withdraw my money it's begin processing then i received a mail that your withdrawal of amount 600 was was cancelled due to required profile verification. There is option of verification in the mail then i clicked on it it's begin start verifying my face then started uploading video after that the uploading of the video takes to long time to upload more than 5 min even I have better 5g internet connection. Then i cancelled video uploading i thought it's may be there is a network issue let me cancel and upload again. But when I clicked on cancel then it's asked for login I was entered my phone number and password then i got a Pop up message.
That your account was blocked due to failed verification and now I am not able to do verification again and not even able to login my account.
Please unblock my account, in my account have money.
I'm sorry to say that, but you need to send them an email or contact them some other way. We are not the casino's employees, so we do not have tools to reopen your account here.
Try out this, please:
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