31Bets Casino - general discussion (page 3)

I spent over an hour in the live chat again, and they kept telling me to enter a different IBAN, which I'd already done twice. They also said I had to withdraw using crypto. I don't have any other accounts. So I simply entered my credit card's IBAN, and the withdrawal was accepted; it said it was successful. Now I'm curious to see if I'll actually receive the money in my account.

Hey.

I understand that you must feel frustrated and that you feel like we aren't helping you. Please know that we always try to do everything possible so players can get their winnings whenever they play fairly and without any violations. That also means we will recommend to players to use the easiest way, if I could call it that, because many times the casino has a good reason for what they do, and even if it may look like they don't want to pay you, they actually really might have some issues with paying you the way you would like to.

As you can see, they also offered the other payment option for you. It seems all new to you because you haven't used Binance nor crypto until now, but many players are already used to those.

So, right now I suggest you wait to see how it will go with this last try of yours, and then if it won't be successful, perhaps it'll be good to get help from someone who is already familiar with the other payment options.

What do you say? Will you be willing to try and learn something new?

Hello

Yes, I'm also offered other methods, but that's precisely the point. I always deposit at all casinos using bank transfer, and before I do, I always check if they offer bank transfer as a withdrawal method, which they do. That's why I wasn't worried. If I had known beforehand that they didn't accept two of my banks, I would never have played there. I'm not familiar with crypto and never wanted to know anything about it. And now I'm being forced to open such an account? It's not that I don't want to try anything new; I'm just not familiar with it, I don't speak English, and I don't know anyone with crypto experience. I don't even know what to search for in the forum. The casino says I can only withdraw using the methods they offer? Yes, exactly, they also offer bank transfer, but not for my banks???? I've never had this problem at any casino that offered SEPA, not at any. I will now wait and see whether they send the money to my credit card or cancel the payment.

I understand your point completely and really hope that soon you will be able to receive your winnings.

We are here for you and will wait for your next update. I'm keeping my fingers crossed. 🤞

My payout is still being processed.

They're ignoring all my emails, great support. And my withdrawal isn't being processed either. That says it all about this casino.

My withdrawal was rejected without explanation. No email, no notification in my account.

Since filing this complaint, I haven't heard anything from Casino Guru. I've now done my own research, sought help elsewhere, and solved my problem. I was truly forced to open a crypto account; otherwise, I would never have seen my money. I just find it regrettable that Casino Guru supports this type of casino.

Hello, Gretche.

I'm sure you already know how complaints and safety indexes work. If the casino is suggesting an option for you, I would, for instance, go for that. It was your choice to oppose on every occasion, yet you were then frustrated by the delay. I understand you have your opinions and judgments. It is more or less the main subject of your posts here on the forum. That's okay, but it has little to do with your assessment or our free services or support. Thank you for letting us know. and wish you only pleasant experiences with casinos. Having a crypto as an option is very practical, as you showed us.

As stated in your complaint:

"If the casino is willing and recommends that you use crypto for withdrawals, we would recommend that you set up a reputable crypto wallet in the supported currency and give this option a chance. If you have trouble setting it up, try asking for help from your family, friends, or on our forum"