20Bet Casino - general discussion (page 13)

Therefore, if you don't know what to do next, you can contact us and we will try to help you. I understand what you're saying, but if the casino keeps repeating the same thing, you probably won't get anywhere.

In any case, I'll wait to see how things develop and what you tell me, and then we'll see what the next step will be.

Please can you let me know if you have any news?

That's too long.

Also you had to go through verification?

Why it lasted so long?

Hi, I'm telling you to go through verification. My withdrawals are pending, but the finance department is asking for that card statement that closes on September 25, and I'm sure I'll have it by September 30.

In the meantime, if 14 days pass, they will confiscate my funds according to the terms and conditions. If I'm not mistaken, the 14 days since I started verifying will be up on 10/01.

idk what issue do others have in regards of withdrawal process when i was able to get my payouts with less hassle

Hi how was everyone, I just wanted to share I really have fun playing casinos on this website... 🙂

Well, you read what I'm saying carefully. 20bet doesn't understand that there is no partial credit card statement that the bank can issue in PDF format, and I have to wait for the card to be closed to send it. Sending screenshots of my transactions from HOME wasn't enough. Anyway, I have to wait; I have no choice. In the meantime, it's sickening.

What did you present, tell us!

I came across the fact that you can open a complaint, but I noticed that you already have one. The casino should not confiscate your winnings just because you are verifying yourself for two weeks, and certainly not if it is because you have to wait for the document.

Our team will try to help you if this situation arises. 

Jaro, Tomás took my case and didn't even answer me!!!

I have no help from anywhere

Hey, you just need to watch the timer on your complaint. Tomas will get back to you as soon as possible.

20 bet top casino.for me satisfaction. In all respects great

Nice to hear, but do not hesitate to tell us more about it.

What games do you like? How helpful is the support? Any experience with withdrawals?

Just some examples; you can add the answers to your reply if you wish. 😉

I've been waiting for a withdrawal of 50 soles, which is a little over 12 euros, but incredibly, they keep asking for more and more documents. It's been like this since last Thursday. It's unbelievable. I'm never going to deposit again, as this isn't the first time this has happened to me with 20bet.

They ended up paying me the 19,000 euros...they asked me for a thousand things but I did a little trick and it worked, I made a new deposit of just 50 euros with a new card that I didn't have registered, when they validated it then I started requesting withdrawals and they were all positive

Hey, that's definitely not pleasant. In any case, you have to go through verification if you want to get your money. So the problem is that they keep asking for some documents? What kind of documents do you have to provide to the casino? Have the others been accepted so far? 

They're asking me for the same documents. A screenshot of the account I want to withdraw my money to. I already sent it. Then they asked for proof of my deposit, which I also sent. And now they're asking for another screenshot of the account where I want to withdraw my money.

It's so frustrating. It seems like they're doing it on purpose to avoid paying.

People, don't deposit money here. It's just suffering and stress.

Haha, update. My payment was approved today, but it had already been approved four days ago; the money just didn't arrive in my account because the receiving bank rejected the transaction. So, now that my payment has been approved, I'm asking if there will be any more problems, and they say no, because the problem was with the payment provider.

When I told them that I had initially been told the problem was with the receiving bank, they said there had been a problem with the translation of the text since they use a translator because their native language is English and we conducted the conversation in Spanish.

I just got paid

Hello everyone,

I would like to describe my case with 20Bet here and request a full refund of my deposits.

I live in Germany and have a documented gambling problem. Therefore, I registered with the German OASIS exclusion system. The purpose of OASIS is to prevent banned players from gambling and to prohibit providers from accepting such individuals.

Despite my OASIS ban, I was able to open an account at 20Bet without any problems, deposit money, and play. There was no verification, no ban, and no warning. The provider accepted my deposits and allowed me to continue playing, even though I'm banned in Germany.

From my perspective, this is unacceptable for several reasons. 20Bet does not have a German license and is not on the GGL whitelist. According to the German Interstate Treaty on Gambling, providers that accept German players must have a German license and be connected to OASIS. Neither of these conditions is met here. A license from Curacao does not replace a German license.

Furthermore, 20Bet states in its own terms and conditions that using the site may be illegal in certain countries and that accounts should be closed as soon as it is determined that a customer comes from a country where the service is not permitted. Germany is included in this category if no German license is held. My account should have been blocked at the latest when I registered with a German residence.

They also state that they do not accept bets from individuals who are legally prohibited from gambling. This applies to me because I am banned from OASIS. Despite this, deposits were accepted and games were allowed. Their statements regarding responsible gambling also seem worthless in my case, as no basic verification is even carried out.

I can provide supporting documentation if needed, including proof of the OASIS ban, my residence in Germany, and my deposit history. I request Casino Guru's assistance with mediation and 20Bet's assistance in finding a clear solution. I demand a full refund of all deposits and the permanent closure of my account.

Thanks for reading.

Great, so after some inconveniences, you finally got your money. I'm happy for you and hope you are too. It didn't take long after you wrote to me, and they verified it almost immediately. 

Sometimes there are problems with withdrawals, but as long as everything was resolved promptly, it's fine.

Do you think you'll stay here to play or not?🙂

Hi, I would start with that, but that's just my opinion, and I have my reservations, or rather, I'm not entirely sure you'll get your refund. 

You said yourself that the casino doesn't have a German license and therefore shouldn't be operating in the country. Of course, that's probably why they don't know that you're banned from OASIS and don't have this list of players. Of course, you have to realize that players are also responsible for where they go to play, and if you know that this is the case and you go there voluntarily to play, then I don't think you will get a refund. 

Casinos often only verify when you withdraw, so if you registered with details from a country where it shouldn't be possible, the system will almost certainly not detect it. Germany is not a restricted country according to what you say, it just doesn't have a casino license and therefore shouldn't operate in your country. So the casino would only find out when it did the verification. Also, if you won, I know we would normally be in favor of you getting your money from the casino.

So based on that, I think it will be difficult for you to get your money back. In any case, I saw that your complaint is under review, and we'll see what our team has to say about it.