1XPlay Casino - general discussion

If you want to discuss anything related to 1XPlay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello everyone,

I represent 1XPlay and would like to address the concerns raised here about deposits and customer support.

At the time, the casino was still in its testing phase. We had not intended to onboard real players yet, but the website was publicly accessible with registration and deposits enabled before our support operations were ready. That was our mistake. Players had every reason to expect a functioning service, and we take responsibility for that.

The affected deposits were subsequently credited according to our records. However, this does not excuse the delays or unanswered messages. We apologize for leaving players uncertain about their funds.

Senata, we would like to review your specific case with you privately, confirm the corresponding credit, and address anything still outstanding. We would welcome Casino Guru’s assistance in coordinating this without exposing your personal information.

The screenshots of the casino displayed on this page also show an older version of the website and no longer reflect its current appearance. We would appreciate updated screenshots and a fresh assessment of our support. We understand that a website update alone does not resolve concerns about service or payments.

We are not asking anyone to disregard their experience. We want to address these concerns with clear answers and provide Casino Guru with the relevant transaction records privately.

1XPlay Team

Hello, am I assuming correctly that you represent this casino here on the Casino Guru website, please?

I appreciate your openness and willingness to improve services. I would, though, like to take advantage of this opportunity to narrow a few things now.

It is advisable to represent the casino via the official casino representative account, for which the official email needs to be registered, just as described in the guide:

https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions 👈

The official account is needed for further cooperation on resolving players' complaints or updating the casino review, and it is provided by our data experts outside the forum. Thus:

"Your forum account needs to be manually synched with casino brands that you represent. You need to send us names of these brands and your forum username (or e-mail address) to community(at)casino.guru (community@casino.guru). Then we'll be able to synch your forum account with all the casino brands. You also need to contact us from an official casino address or from an e-mail address of a company that is responsible for marketing agenda in given casino brands."

Gmail is not the preferred official standard, so once you provide official contact information (feel free to send an email from the casino or affiliate official domain with a request for syncing the account with the brand), I will gladly sync the official casino representative account and notify the data team about the new channel for resolving updates.

Thank you in advance.