1XPlay Casino - general discussion

If you want to discuss anything related to 1XPlay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello everyone,

I represent 1XPlay and would like to address the concerns raised here about deposits and customer support.

At the time, the casino was still in its testing phase. We had not intended to onboard real players yet, but the website was publicly accessible with registration and deposits enabled before our support operations were ready. That was our mistake. Players had every reason to expect a functioning service, and we take responsibility for that.

The affected deposits were subsequently credited according to our records. However, this does not excuse the delays or unanswered messages. We apologize for leaving players uncertain about their funds.

Senata, we would like to review your specific case with you privately, confirm the corresponding credit, and address anything still outstanding. We would welcome Casino Guru’s assistance in coordinating this without exposing your personal information.

The screenshots of the casino displayed on this page also show an older version of the website and no longer reflect its current appearance. We would appreciate updated screenshots and a fresh assessment of our support. We understand that a website update alone does not resolve concerns about service or payments.

We are not asking anyone to disregard their experience. We want to address these concerns with clear answers and provide Casino Guru with the relevant transaction records privately.

1XPlay Team